AVP, Financial Center Manager
Job Function:
Develops, manages and leads an effective consumer sales and service team; coordinates the overall operations of a financial center. Successful FCMs are enthusiastic about delivering excellent customer service and operating a financial center consistent with the bank's policies and procedures. FCMs expand client relationships and lead a team to achieve individual, group, and regional goals.
Essential Duties and Responsibilities:
- Demonstrates commitment, dependability, and respect for the team with attendance, punctuality, and agreed-upon schedule of availability.
- Projects a professional image in dress, manner, communication, and focus.
- Recruit, develop, and coach an effective consumer banking team that is focused on expanding customer relationships and exceeding customer service expectations.
- Responsible for the effective day-to-day operations and growth of the Financial Center; works with the team to develop and implement individual/team sales and service goals.
- Monitor team performance and goals; provide ongoing coaching and feedback (scorecards) and conduct performance evaluations.
- Follow a schedule of sales and service management routines.
- Document and administer promotions, transfers, disciplinary actions, salary changes, and terminations.
- Manage relationships with other business partners. Collaborate with partners to meet referrals/sales goals. Actively participate with partners in business development calls.
- Implement and maintain prescribed security controls while managing within the framework of the bank's policies and procedures.
- Oversee security controls as established within the bank's policies and procedures.
- May be asked to participate and represent Country Club Bank in various community and civic activities.
- Other tasks as assigned.
Job Qualifications / Preferred Skills and Abilities:
- Education: College degree preferred or related experience.
- Experience: Prefer related bank management or retail management experience.
- Professional written and verbal communication skills.
- Exhibit and maintain a high degree of professionalism.
- Maintain a high degree of confidentiality and integrity.
- Strong time management skills.
- Displays leadership qualities.
- Attention to detail.
- Demonstrates computer literacy.
- Proactive sales and service skills including outbound calls to customers.
- High emotional intelligence.
- Ability to communicate effectively and professionally at all levels of the organization.
- Solid knowledge of banking, bank products, as well as compliance and regulatory requirements.
- Must possess exceptional management and leadership abilities including planning and goal setting.
- Must have a strong sales and coaching orientation.
- MUST possess a “can do” customer-service attitude/philosophy.
- Detailed knowledge of consumer banking products and compliance.
Financial Center hours: 8:30am – 5:30pm; Mon. – Fri.; 9:00am – 12:00pm Saturdays. Hours will be set based upon staffing needs of the Financial Center. Associate availability should be 8:00am to 6:00pm Mon. – Fri. and 8:15am to 12:15pm Saturdays.
Experience
- Prefer related bank management or retail management experience.
Education
- High School or better.
- Bachelors or better in Business Administration or related field preferred.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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