General information
Career area: Deposits Operations
Work Location(s): 1100 Virginia Drive, PA, 2911 Lake Vista Drive, TX
Remote? No
Ref #: 18570
Posted Date: Friday, October 4, 2024
Working time: Full time
Ally and Your Career
Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?
Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.
The Opportunity
The Escheatment Program Manager/Sr. Analyst position is to be the process subject matter expert on all procedures, regulations and guidelines for the Ally Bank Deposit Operations functions related to the escheatment of Unclaimed Property. This role will work in tandem with the team Sr. Supervisor, Director, along with, Compliance, Legal and the external vendor to ensure all procedures adhere to the state laws and reporting requirements of Unclaimed Property, including developing and implementing operations’ procedures, planning, testing, implementation and ticket resolution.
Ally work locations are Fort Washington PA or Lewisville TX - in office role with hybrid schedule.
At this time, Ally will not sponsor a new applicant for employment authorization for this position.
The Work Itself
- Responsible for the oversight and expertise of unclaimed property processing both internally and through the Bank’s vendors/partners.
- Subject matter expert on state escheatment/unclaimed property laws.
- Assist with timely and accurate reporting of Unclaimed Property for Ally Bank through close coordination with the external vendor and Sr. Supervisor.
- Provide direction on unclaimed property and associated processes including dormant accounts and customer/deposit retention.
- Monitor all reporting, controls, and service level agreements related to the processing of unclaimed property.
- Work in conjunction with the Sr. Supervisor to ensure that Deposit Operations procedures are current, accurate and meet legal, compliance, and regulatory requirements.
- Identifies controls and assesses level of risk and proposes solutions.
- Evaluate the quality and efficiency of the function through the use of personnel observation, quality review and data analysis and develops corrective plans as needed.
- Develop and present periodic status reports to management; prepare quantitative and qualitative reports.
- Lead research and provide recommendations on operational initiatives and improvements.
- Develop Business Requirements to lead operational initiatives and enhancements. Works with the Project Delivery Team to ensure that projects follow the proper governance procedures.
- Coordinate and participate in review sessions with business partners as needed to ensure requirements meet business, legal, compliance and bank operations objectives/governance.
The Skills You Bring
- 3+ years of experience in banking, unclaimed property escheatment or legal research environment.
- Bachelor's degree preferred.
- Strong knowledge of the policies, procedures and state law requirements of Unclaimed Property preferred.
- Comprehensive knowledge of banking concepts, rules and regulations.
- Ability to multi-task and effectively process diverse workloads concurrently.
- Ability to communicate effectively on recommendations and analysis results, and establish and maintain strong relationships across the organization and with external partners.
- Advanced proficiency in Windows-based PC skills and Microsoft Office.
- Participation in industry organizations (i.e. NAUPA, UPPO) to maintain and broaden knowledge base preferred.
- Experience working within service standards.
- Ability to work within the organizational structure of Ally, its outsourced partnerships and the business functions performed.
- Special skills/abilities/competencies required:
- Strong planning and decision-making skills.
- Effective interpersonal skills.
- Strong organizational skills and time management skills.
- Strong written and oral communication skills.
- Sound analytical and interpretive skills and creativity.
- Sound judgment and discretion, including the ability to resolve conflicts effectively.
How We'll Have Your Back
Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:
- Time Away: 11 paid holidays, 20 paid time off days, and 8 hours of volunteer time off, yearly (paid time off is prorated based on start date).
- Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
- Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
- Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
- Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers program and other employee discount programs.
- Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
- To view more detailed information about Ally’s Total Rewards, please visit this link: Ally Total Rewards.
Who We Are: Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.
Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.
We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.
Base Pay Range: $70000 - $100000 USD
An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.
Incentive Compensation: This position is eligible to participate in our annual incentive plan.
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