About us
KnitWell Group, a specialty retail operating company, comprises some of the most iconic brands in America – Ann Taylor, LOFT, Lane Bryant, and Talbots. Individually, our brands are unique and strong. Together, we are powerful.Our common thread is our commitment to create exceptional products, provide memorable experiences, and achieve superior results. Our associates are innovators who thrive through collaboration and are dedicated to excellence. At the heart of it all are the customers we serve. We are dedicated to creating fashion that not only looks good but also makes our customers feel good.
About the role
The Manager, Fraud Prevention Omni / Retail has primary responsibility for fraud management operations for all KnitWell brands. This individual will collaborate closely with all members of the analytics team, playing a pivotal role in establishing a robust foundation for the investigation prevention strategy. By doing so they will leverage KnitWell’s fraud management platforms as well as internal systems to detect and mitigate fraud risk to our brands. They will be familiar with the fraud landscape, Omni & Retail with experience in establishing/standardizing processes, experienced in providing in depth investigation to support our asset protection leaders and comfortable with analyzing datasets for actionable insights.
The impact you can have
- Familiar with the chargeback processes, will analyze chargeback reporting and provide strategic analysis for both Omni & Retail.
- They will use fraud engine as needed to reflect current risks/exposures, including recommendation in modifying risk strategies.
- Responsible for developing strategies, establishing guidelines, and executing fraud investigations partnering with Regional Asset Protection leaders.
- Review, investigate, and track suspicious activity, analyze trends, communicate fraud/security threats to management, and provide recommendations for loss mitigation as needed
- Proactively collaborate with the entire fraud analytics team to make informed decisions regarding detection and prevention strategies.
- Build relationships with internal partners, ensuring proactive communication to understand and be responsive to business needs.
- Ability to learn new applications as needed to support KnitWell’s overall fraud strategy.
- Ensure as a team we are consistently striking the right balance between fraud mitigation and customer experience.
- Drives efficiencies by having continuous improvement mindset.
- Ad Hoc Reporting as needed.
- Build relationships with industry peers and groups and is knowledgeable about industry best practices.
You’ll bring to the role
- Bachelor’s degree or equivalent experience.
- 3 -5 years’ experience in fraud prevention and investigation.
- 3-5 years fraud management experience in a leadership role, preferably in the retail environment
- Expert knowledge of Ecommerce fraud management applications, and knowledge of fraud risks associated with credit and debit cards a must for employment.
- Familiar with Customer Contact Center applications to include CRM, OMS, etc.
- Excellent problem solving analytical and investigative skills, detail-orientation, independent thinking, and organizational skills.
- Ability to work on multiple projects at the same time at a high-level of attention to detail
- Strong verbal and written communication skills and strong interpersonal skills with the ability to clearly articulate complex concepts to peers and management
- 2+ years of data analytics, preferably focused on fraud risk
- Proficiency with MS Office suite (excel, word & PowerPoint a must).
- Ability to work flexible hours.
Benefits
- You will be eligible to receive a merchandise discount at select KnitWell Group brands, subject to each brand’s discount policies.
- Support for your individual development plus opportunities for career mobility within our family of brands.
- A culture of giving back – local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities.*
- Medical, dental, vision insurance & 401(K)*
- Employee Assistance Program (EAP)
- Time off – paid time off & holidays*
*Any job offer will consider factors such your qualifications, relevant experience, and skills. Eligibility of certain benefits and associate programs are subject to employment type and role.
This position works in a hybrid model, with 2 days per week worked in the Mahwah, New Jersey location and 3 days per week worked remotely.
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Location:
Corporate Office-ascena-Mahwah, NJ 07430
Position Type:
Regular/Full time
Equal Employment Opportunity
The Company is committed to hiring and developing the most qualified people at all levels. It is our policy in all personnel actions to ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to sex (including pregnancy), race, color, national origin, religion, age, disability that can reasonably be accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under federal, state, or local law. We do not discriminate in any of our employment policies and practices. All associates are expected to follow these principles in all relationships with other associates, applicants, or others with whom we do business.
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