Ridgefield Park, United States | Posted on 09/24/2024
POSITION TYPE: Full Time (W2)
LOCATION: Ridgefield Park, NJ
ABOUT WorldLink:
WorldLink is a rapidly growing information technology company at the forefront of tech transformation. From custom software development to cloud hosting, from big data to cognitive computing, we help companies harness and leverage today’s most cutting-edge digital technologies to create value and grow.
Collaborative. Respectful. Work hard, play hard. A place to dream and do. These are just a few words that describe what life is like at WorldLink. We embrace a culture of experimentation and constantly strive for improvement and learning.
We take pride in our employees and their future with continued growth and career advancement. We put TEAM first. We are a competitive group that likes to win. We're grounded by humility and driven by ambition. We're passionate, and we love tough problems and new challenges. You don't hear a lot of "I don't know how" or "I can't" at WorldLink. If you are passionate about what you do and having fun while doing it; tired of rigid and strict work environments and would like to work in a non-bureaucratic startup cultural environment, WorldLink may be the place for you.
We are looking for a Sr. Manager - Risk Management & Fraud eCommerce who will be responsible for managing risk analyst(s) across locations and set long-term strategy and vision for the Risk Management organization.
Role and Responsibilities:
- Lead daily/weekly/monthly assessment of risk monitoring rules to evaluate effectiveness, identify enhancements to improve fraud detection capabilities, and reduce false positives.
- Continuously evaluate platform for risk factors and develop strategies to manage them through data analysis and models.
- Provide leadership to the risk management function, including goal setting for the risk analysts and program manager within the organization.
- Partner with operations, business, product, engineering, and vendor teams to develop, modify, and implement risk management programs.
- Facilitate weekly risk assessment meetings with all stakeholders and identify areas of improvement.
- Responsible for performing analysis of fraud trends and patterns to identify opportunities for process and systemic improvements to optimize risk/return trade-offs.
- Develop risk mitigation strategies to support the different channels within the digital platform.
- Work independently and cross-functionally to provide outstanding customer experiences.
Required Experience and Education:
- 5+ years of experience of fraud and risk assessment, analysis and management for e-Commerce, consumer financial services etc.
- 2+ years of people management experience.
- 5+ years of hands-on experience in operations or business intelligence.
- Bachelors in Engineering, Mathematics, or other quantitative field.
- MBA or Masters or in Analytics, Statistics, or other quantitative field is preferred.
- Experience creating process flows, procedural documentation, and business reporting to include KPI measurement.
- Experience in an eCommerce and/or Digital Marketing environment.
- Familiarity with building reports and visualizations using Tableau (or similar BI tools).
- Experience managing teams across global regions.
Necessary Skills and Attributes:
- Self-motivated individual with the ability to thrive in a team-based or independent environment.
- Detail-oriented with strong organization skills.
- Ability to work in a fast-paced environment.
- Limited supervision and the exercise of discretion.
- Strong problem-solving ability.
- Excellent communication and data presentation skills.
Physical Demands:
The physical demands described here are representative of those that must be met by contract employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the contract employee is occasionally required to stand, clean, crawl, kneel, sit, sort, hold, squat, stoop, stand, twist the body, walk, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs or ladders and scaffolding, talk or hear, and lift up to 20 pounds. Specific vision abilities required by the job include ability to distinguish the nature of objects by using the eye. Operate a computer keyboard and view a video display terminal between 50% - 95% of work time, including prolonged periods of time. Requires considerable (90%+) work utilizing high visual acuity/detail, numeric/character distinction, and moderate hand/finger dexterity.
Performs work under time schedules and stress which are normally periodic or cyclical, including time sensitive deadlines, intellectual challenge, some language barriers, and project management deadlines. May require working additional time beyond normal schedule and periodic travel.
WHAT we’ll bring:
During your interview process, our team can fill you in on all the details of our industry-competitive benefits and career development opportunities. A few highlights include:
- Medical Plans
- Vision Plan
- Short-Term Disability
- Long-Term Disability
- Critical Illness/ Accident/ Hospital Indemnity/ Identity Theft Protection
- 401(k)
WHAT you should know:
Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. WorldLink is an Equal Employment Opportunity and Affirmative Action employer. All employment at WorldLink is decided on the basis of qualifications, merit, and business need. We endeavor to continue our footprint as a diverse organization by highlighting opportunities for all people. WorldLink considers applicants for all positions without regard to race, color, religion or belief, sex, (including pregnancy and gender identity), age, national origin, political affiliation, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. People with disabilities who need assistance with any part of the application process should contact us.
This job description is designed to cover the main responsibilities and duties of the role but is not designed to be a comprehensive list of all.
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