Journey level in Supportive Services under direction of Job and Family Services Supervisor, Job and Family Services Manager or higher-level administrator determines eligibility for public assistance programs and/or supportive services. Performs work in one or more support units such as call center, child care, sanction, customer service, change report, transportation. Provides general information to clients seeking Supportive Services.
Responsibilities
- Determines eligibility for public assistance, supportive services, and other related services. Completes required action to authorize, redetermine, modify, and discontinue benefits and services.
- Engages with applicants and recipients in an inbound and outbound call center environment; answers routine inquiries and provides explanations of available services, programs, and benefits.
- Processes reported changes in household composition, income, expenses, providers, etc.; validates/investigates documentation and follows up on leads.
- Maintains accurate and up-to-date records of applicants’ information, decisions made, and benefits awarded in a secure database.
- Coordinates with other agencies and service providers to refer applicants to additional resources and support services.
- Handles hearings and appeals, reviewing cases and making decisions in accordance with policies and regulations.
- Attends hearings; prepares summaries; processes corrections; ensures benefit and supportive service decisions are made in accordance with regulations and procedures.
- Attends training sessions, meetings, seminars, and workshops.
(Performs Related Duties as Required)
Minimum Requirements
Associate’s Degree or High school diploma equivalent plus four (4) years of experience determining program eligibility, administration, or customer service; OR alternative, equivalent evidence of the Minimum Class Requirements.
Driving Requirement: Must maintain a current valid United States driver’s license with an acceptable driving record.
Training and Development: N/A
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