1326 Broadway, Sacramento, CA 95818, USA Req #5494
Thursday, August 8, 2024
DEPARTMENT: Branch Channel Delivery
STATUS: Exempt
JOB CODE: 6203
PAY SCALE: $81,400.00 - $84,000.00 Annually
GENERAL DESCRIPTION:
The Branch Manager III is responsible for fostering a professional and friendly environment that provides an exceptional service experience to Golden 1 members, resulting in expansion of Golden 1 market share, wallet share, and increased revenue. Builds, trains, coaches, and leads an engaged team through employee development. Leads overall performance and member service objectives that align with Golden 1’s mission, vision, and core values. Plans, organizes, directs, implements and controls all aspects of branch operations, including the achievement of compliance for all regulations, policies, and procedures. Creates a positive branch service culture and partners with other departments to achieve shared company objectives. Identifies community event opportunities and potential Select Employee Groups and actively participates in related events.
TASKS, DUTIES, FUNCTIONS:
- Fosters a professional and friendly environment that provides exceptional service to Golden 1 members.
- Builds, trains, coaches and leads an engaged team through employee development.
- Leads overall performance and member service objectives that align with Golden 1's mission, vision, and core values.
- Plans, organizes, directs, implements and controls all aspects of branch operations, including compliance for all regulations, policies, and procedures.
- Creates a positive branch service culture and partners with other departments to achieve shared company objectives.
- Identifies community event opportunities and potential select employee groups and actively participates in related events.
- Coaches, develops and manages staff performance to meet or exceed service objectives.
- Identifies, targets, and markets the Credit Union to potential fields of membership within the branch’s demographic and local communities.
- Develops and implements branch business and marketing plans.
- Plans, organizes and participates in branch outbound call efforts.
- Conducts employment interviews as necessary. Hires, trains, develops, directs, schedules, and evaluates the performance of all branch employees.
- Maintains a thorough understanding of all state and federal laws and regulations related to credit union compliance.
- Completes activities associated with human resource processes of direct reports, including appraisals and disciplinary actions.
- Identifies, investigates and responds to members’ concerns.
- Distributes all pertinent information to management and staff through preparing, conducting, and attending meetings.
- Monitors all internal policy and procedural controls to safeguard the funds and assets of Golden 1.
- Oversees, assists, and partners with the Associate Branch Manager to ensure internal processes and controls are well established.
- Participates on special and standing committees.
- Provides recommendations on all branch employees’ promotions and placement.
- Assures that the physical maintenance and appearances of the facilities are maintained.
- Travels to meetings by car or public conveyance.
- Performs Notary Public duties if an insufficient number of authorized Notary Publics are on staff.
- Prepares and submits budget justifications and oversees applicable budgetary expenses.
- May occasionally be requested to fill in at another branch location.
- Develops and maintains an understanding of the pertinent regulatory requirements and risks inherent to job responsibilities.
PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS:
- Must be able to effectively communicate both orally and in writing to discuss Golden 1 products and services with members and potential members.
- Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment.
ORGANIZATIONAL CONTACTS & RELATIONSHIPS:
- INTERNAL: All levels of management and staff.
- EXTERNAL: Members, vendors, peers in financial institutions, community associations and credit union associations.
QUALIFICATIONS:
- EDUCATION: Bachelor's Degree in related field or equivalent work experience.
- EXPERIENCE: Minimum of three years of progressively responsible management experience within a retail or financial institution.
- BEHAVIORS:
- Flexible employee coaching skills to meet individual employee needs.
- Professional verbal/written communication and presence.
- Demonstrated positive demeanor and outgoing attitude.
- Fosters a positive and engaging work environment for each team member.
- KNOWLEDGE/SKILLS:
- Knowledge of California Credit Union Law and Regulations.
- Knowledge of the sound practice of business administration.
- Knowledgeable of electronic banking equipment, video security systems, and office automation equipment.
- Proven ability to inspire and motivate employees to meet and/or exceed service and performance objectives.
- Solid knowledge of financial concepts, products, and services.
PHYSICAL REQUIREMENTS:
- Must be able to frequently move about the branch.
- Corrected vision within the normal range.
- Hearing within normal range.
- Ability to lift 30 lbs. as may be required.
- Travel by car or public conveyance to attend meetings.
- Extended or long work hours may be required.
LICENSES/CERTIFICATIONS:
Possession of a valid California driver's license is desirable but not essential.
THIS JOB DESCRIPTION IN NO WAY STATES OR IMPLIES THAT THESE ARE THE ONLY DUTIES TO BE PERFORMED BY THIS EMPLOYEE.
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