Reporting to the Sr. Director, Credit and Collections, the Global Accounts Receivable Manager is a key partner in leading and executing a world-class Accounts Receivable function for the company, creating a high performing culture with a dynamic team across the globe. The role is more than managing global billing and cash application and is high visibility position influencing and strategizing to drive business process improvement. Optimizing people, process and technology, focused on maximizing cash flow and mitigating risk, all while focusing on the customer experience. This role requires building partnerships with key stakeholders, and initiating process improvements for the various Accounts Receivable functions.
What You’ll Be Doing
- Lead, inspire, motivate and influence a staff of Accounts Receivable professionals while cultivating high performance through coaching, mentoring and ongoing training and development.
- Responsible for overseeing the billing and cash application functions, working with staff to identify gaps in the process and troubleshoot any issues that arise. Take lead on any billing or cash application process and policy projects as needed.
- Act as a partner with Twist’s corporate bank, and seek out new tools and process improvements with the bank to help streamline the cash applications process.
- Collaborate and build proactive, positive relationships with business partners, peers, managers, and customers to ensure global best-in-class practices are implemented.
- Balance workloads and optimize team structure and resources to ensure scalable functions.
- Maintain a robust SOX controls framework and adherence to Accounts Receivable policies and procedures.
- Review systems and processes within the organization; identify process improvement needs and/or gaps in current work procedures; optimize systems to drive efficiency and effectiveness; make recommendations where systems and processes can be enhanced; take part in implementing technology solutions to drive automation to improve prioritization and management of the past due receivables.
- Collaborate with the Sr. Director, Credit and Collections to set the strategic direction for the team, execute programs that align to the strategy.
- Provide robust reporting and metrics to analyze and improve productivity and increase individual accountability; propose and explore new metrics and reporting to improve the measurement processes, providing greater transparency to leadership.
- Review and approve transactions for completeness, reasonability, accuracy, and ensure SOX control compliance.
- Create an inclusive culture that facilitates employee success, a positive work environment, employee engagement and a focus on diversity and inclusion initiatives; foster teamwork and collaboration built on mutual accountability and respect.
What You’ll Bring to the Team
- Four-year degree in accounting, business or a related field
- 10 + years in commercial Accounts Receivable
- 5+ years in a management capacity leading, influencing and motivating teams
- 5+ years currently working with an ERP system such as SAP and Oracle
- Strong problem analysis and solving skills
- Demonstrated process improvements
- Proven ability to mentor and train coworkers
- Ability to professionally manage difficult customer communications
- Excellent Excel skills including formulas, graphs, and linked spreadsheets
- Ability to establish specific objectives & goals, develop policies and procedures
- Relates well to all levels of internal and external people; builds constructive and effective relationships; uses diplomacy and tact; can diffuse high-tension situations comfortably
- Can effectively cope with change; can shift gears comfortably, handle risk and uncertainty
- Track record of building effective teams and working effectively with peers throughout the organization
- Drives business results through clear communication, empowerment and collaboration
- Well-organized, extreme attention to detail and a self-directed individual
- Strong work ethic, unquestionable integrity
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