General Description
Asset Protection Manager (APM)
Lead Asset Protection activities for assigned unit in accordance with company policies and procedures, in order to drive sales and profits.
Primary Responsibilities:
- Team Development:
Frequently conducts developmental conversations with direct reports and maintains notes / observations of strengths and opportunities.
Interviews, hires and trains Asset Protection talent for the store and ensures Asset Protection team is following Asset Protection Directives, policies and procedures.
Actively walks the floor and coaches in the moment to enhance each associate's ability to develop and advises Store/District Leadership Teams when opportunities are noted. - Internal & External Investigations:
Proactively identifies potential acts of theft and fraud by observing associate and customer activity, reviewing exception reports and investigation referrals.
Interviews associates suspected of theft or fraud in accordance with company policies and properly documents all stages.
Reviews and ensures all Asset Protection documentation is complete, accurate and is maintained per Company policy and procedure.
Communicates external theft trends to associates and will partner with other locations/retailers to identify Organized Retail Crime (ORC) groups and patterns. Takes direction from DAPM and or Field Investigations to gather evidence on ORC and external fraud.
Attends hearings as required and updates appropriate files with court-related outcomes.
Creates and maintains relationship with local law enforcement and mall security partners.
Reviews the reports of external apprehensions, internal investigations, incident reports, PCI, PII and Sales Audit documentation. - Shrink and Safety:
Tailors company Asset Protection direction to their particular stores and creates new ways to educate and motivate store teams to focus on shrinkage reduction and safety.
Coaches store associates on keeping work areas and sales floor free of hazards to protect customers and associates from accidents, along with maintaining inventory maintenance process.
Periodically audits departments for merchandise protection standard adherence.
Identifies merchandise protection opportunities that deviate from company standards.
Core Competencies:
- Takes Accountability: Holds team accountable for performance, celebrates wins and empowers individuals to take responsibility for their work and pride in their accomplishments.
- Produces Results: Motivates and challenges associates to work hard, smart, and outside of traditional hierarchies to attain a shared purpose.
- Works Collaboratively: Creates a culture of inclusion and collaboration, actively supporting teamwork and team spirit.
What you get:
Eligible for bonus under the Management Incentive Plan. If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit yourjcpbenefits.com.
About JCPenney:
JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. Please visit JCPenney's Newsroom to learn more and follow JCPenney on Facebook, Instagram, Twitter and LinkedIn.
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