Apply now Job no: 543145
Work type: Staff
Location: Sacramento
Categories: Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Information Systems & Technology, On-site (work in-person at business location)
Classification Title: Information Technology Consultant - Career
Priority Application Date: Tuesday, October 15, 2024 @ 11:55pm PT
Hiring Preference:
Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2,5,7, and 9 will be given first consideration in the recruitment.
Position Summary:
The Financial Aid & Scholarship Office processes over 50,000 applications annually and offers over $300M in federal, state and institutional aid to an estimated 72% of the student population. The incumbent provides a wide range of support to the day-to-day administration of these funds; such as, running necessary operational reports, sending regular student communications, analyze, troubleshoot and/or resolve service tickets via ServiceNow platform, streamline business processes and leverage technology for continuous improvement, update imaging & workflow system for new Aid Year (AY) start-up.
The Financial Aid System Analyst understands the business process and functional needs of system modules and configurations, regular use, and data structures of the assigned PeopleSoft module; Financial Aid and Scholarships. The position serves as a campus Subject Matter Expert (SME) for the CSU’s Common Management System (CMS), the CSU version of PeopleSoft’s Campus Solutions Product.
The incumbent works under the direct supervision of the Director, Financial Aid & Scholarships and supports IT-based business processes in the Financial Aid & Scholarship Office. This includes developing and maintaining knowledge of financial aid lifecycles and the various processes that support operations. Some of the functions performed in this capacity may include but is not limited to the following:
- Assists with detecting and identifying problems and deficiencies in Financial Aid technology systems (i.e. PeopleSoft, OnBase);
- Assists in providing functional support for the financial aid modules of PeopleSoft CMS system and OnBase Image & Workflow system;
- Writes and maintains documentation for user guides, instructor guides and procedural guides;
- Provides support for OnBase Imaging & Workflow for the Financial Aid & Scholarship Office;
- The incumbent acts as an interface between Information Resources & Technology (IRT) and the functional area, providing module configuration, testing coordination and support, escalating technical issues and change requests as needed;
FLSA: Non-Exempt (Eligible for overtime compensation)
Anticipated Hiring Range: $5,158.00 per month (Anticipated hiring rate is at or near the minimum of the Classification Salary Range)
CSU Classification Salary Range: $5,158.00 per month - $12,730.00 per month
Work Hours: Monday-Friday, 8am-5pm. Work hours may vary depending on operations.
Department Information:
Under the Division of the President and Enrollment Management Program Center, the Financial Aid and Scholarship Office processes over 50,000 applications annually and offers over $300 million in federal, state, and institutional aid to an estimated 72% of the student population.
Required Qualifications:
Experience/Education:
- Demonstrated ability to analyze and evaluate situations and data, make accurate recommendations on appropriate course of action, leading to the development and improvement of administrative systems.
- Experience in one of the following functional areas: Admissions, Records, Registration, Financial Aid, Academic Advising, Veteran’s Affairs, or related student service functions in a college or university setting.
- Bachelor’s degree in business or a related field of study from an accredited university. May be substituted for work experience with school-based-software systems and/or business process analysis.
Knowledge, Skills, & Abilities:
- Knowledge of IT systems in general and experience troubleshooting basic client and software issues.
- Ability to contribute to the completion of broader and more complex organizational or program projects and goals.
- Ability to analyze and address problems using reasoning and the interpretation and application of theories and principles.
- Ability to compile, write, and present reports related to program or administrative specialty.
- Ability to establish and maintain effective working relationships within and outside the work group.
- General knowledge of the principles, practices and trends in the Student Services field.
Conditions of Employment:
- Ability to successfully pass a background check.
Documents Needed to Apply:
Failure to upload required documentation may result in disqualification.
California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas.
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