Hanover Company is looking for experienced Leasing Consultants for Hanover Midtown and Hanover Edgewood, two of their luxury apartment communities in Atlanta. Leasing Consultants will assist with tasks associated with managing and overseeing the property operations at the site level.
Responsibilities:
- General leasing duties, including customer interaction, ensuring all activity is recorded, and proper steps are followed. This includes managing the Dashboard in the management software to ensure all follow-ups, requested contacts, and pending interactions are addressed daily or as needed.
- Establish a rapport and marketing relationship with major corporations, local businesses, preferred employers, and other related companies to remain competitive in the market.
- Acquire extensive knowledge of our Rental Application, Rental Agreement (Lease), Rules and Regulations, and other Lease Documents as required by your state or local ordinance to discuss in detail with new residents. All documents should be processed prior to move-in with the Property Manager’s final approval.
- Prepare and forecast all advertising materials needed with the Property Manager’s direction. Acquire extensive knowledge of the property, market conditions, and competition’s rental rates, concessions, occupancy, and leased percentages.
- Assist the Property Manager in maintaining the property’s overall curb appeal and appearance by way of inspection compliance in line with the Tour Route Readiness Standard. This includes walking available units, models, and the tour path daily to ensure a perfect product and report any liability problems noticed immediately.
- Resident interaction including assisting with renewals, transfers, or move-outs. Maintain a resident retention plan by contacting lease renewals at least 60 days in advance and using the renewal spreadsheet for these purposes.
- Maintain resident relations programs as defined by supervisors with required monthly resident events, meeting or exceeding expectations for social media content, survey responses, and online reputation.
- Strive for Five by meeting the required expectations for secret shops, both individually and by assisting the Property Manager with team compliance.
- Review and respond accordingly to any inquiries from the Global Service and Support Team to improve overall property operations.
- Adhere to the reporting schedule as identified by the Regional Manager, Property Manager, Accounting, and any other necessary departments to meet Management and Equity Partner requirements.
- Perform any and all duties called upon by supervisors to ensure that the property operates efficiently and economically.
- Represent the property and Hanover professionally through dress and behavior.
Required Skills and Abilities:
- Ability to complete work according to deadlines.
- Attention to detail, specifically spelling and grammar.
- Knowledge of Entrata or similar property management software preferred.
Software Skills:
- Intermediate Microsoft Office Suite including Word, Excel, Teams, and others as needed.
Hanover offers competitive salaries ($45,000 - $50,000 for this position), quarterly bonus potential, housing discounts, upward mobility, and a robust benefits program which includes paid time off (vacation, sick, holiday), comprehensive medical, dental, vision, life and disability insurance plans, flexible spending accounts, and 401(k) with company match.
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