Duties
The City of Atlanta Department of Watershed Management (DWM) is in the process of implementing the CityWorks software platform. The EPMO team is in need of a business analyst to assist the project manager in moving the project along by performing the following duties:
- Meet with decision makers, systems owners and end-users to define business, financial and operations requirements and systems goals and to identify and resolve systems issues.
- Coordinate meetings between end user departments, vendor, and/or team members.
- Conduct research on software and hardware products to justify recommendations and to support purchasing efforts.
- Work with end user teams and the Project Manager to prioritize deliverables and negotiate on product functionalities.
- Create Current State and Future State Process documentation.
- Partner with development and analytic teams to identify reporting options for software.
- Participate in Acceptance Testing (UAT) and Functionality Testing.
- Serve as liaison for customers for professional service and support requests.
- Assist project manager in requirements gathering, gaining customer approval, execution, testing and delivery of technical solutions.
- Identify process improvement opportunities.
- Develop business process models and documentation.
- Assist project manager in Change Management activities.
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