Who We Are Looking For
This position supports State Street Global Services, Alternative Investment Solutions (AIS) business. This position will provide the candidate exposure across multiple applications on the Global Real Estate Platform (GREP). A core responsibility will be assisting end users on day-to-day system issues and onboarding new clients on the Global Real Estate Platform (GREP). You will have the opportunity to assist and implement ideas that streamline processes and enhance controls, and diagnose, design, test and implement solutions for smaller projects or aspects of large, complex projects.
Join us if making your mark in the financial services industry from day one is a challenge you are up for.
What You Will Be Responsible For
As Officer Business Support you will:
- Providing daily user support on GREP, including troubleshooting and resolving any ad hoc issues experienced by users in a timely manner.
- Configuration of new funds onto the platform, including assisting users in designing the appropriate configuration set up in line with client needs.
- Serve as subject matter expert on the applications and recommend and implement enhancements, working closely with IT during the development, testing, deployment of the enhancement to production, and preparing documentation of the new features to be distributed to users.
- Facilitate working group sessions, as needed, to drive initiatives forward, including obtaining consensus and approval from all stakeholders.
- Interface and collaborate across key internal stakeholders (business, IT and project teams) and external parties to deliver results and ensure consistent service delivery, client solutions and client satisfaction.
- Assist to promote a collaborative cross-business environment that fosters change.
- Support and assist with the end-to-end planning, implementation of business-as-usual projects including supporting multiple work streams and working groups within a large strategic initiative.
- Facilitate the creation and maintenance of effective internal controls and the implementation of corrective actions to address any process and control deficiencies.
- Participate in projects across the full breadth of AIS’s geographic regions.
- Develop and provide end-user training on GREP application on an ongoing basis.
What We Value
These skills will help you succeed in this role:
- Strong communication skills both verbal and written.
- Highly motivated self-starter willing and able to learn in a short period of time.
- Ability to work independently or as a team member on projects of varying size and scope.
- Ability to work with global team members.
- Ability to work under pressure and deliver on tight schedules.
- Ability to quickly adapt to constantly changing requirements and business needs.
- Ability to manage expectations and deliver on time.
Education & Preferred Qualifications
- Bachelor’s degree in Business, Finance, Accounting or equivalent. An understanding of accounting concepts is required. This position will not provide accounting experience (that a typical Fund Accountant would get)…but will provide an exposure into the workings of multiple funds being reported. The configuration of a fund and its ongoing maintenance is what provides the desired result for the Fund accountant.
- Experience in managing multiple projects simultaneously and demonstrated strong finance/accounting business background.
- Intermediate Excel skills (pivot tables, v-lookups), PowerPoint, Word.
Additional Requirements
- Serve as the main point of contact for end users needing assistance with technology issues or needing guidance for how-to questions.
- Assist with the testing and evaluation of new software, systems, and applications; provide feedback from an end user’s point of view to ensure easy usability once implemented.
- Demonstrated ability to document procedures and create user manuals and support users in terms of navigating the system and answering questions.
About State Street
What we do.State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow.We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility.We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.
Discover more at StateStreet.com/careers.
Salary Range
The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.
Job ID: R-742465
