Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
The Global Payments Solutions Business Control and Governance team has a centralized Issues Management and Third Party function to ensure policy adherence and governance across Global Payments Solutions. Responsible for driving and executing compliance with the Enterprise Issues Management and Global Third Party programs. This role will support GPS issues, including quality assurance reviews, and Third Party governance functions for the GPS third party portfolio. The role will support strategic Third Party initiatives, as well as plan and lead special Third Party projects that extend beyond business-as-usual requirements. Additional Issues Management and Third Party governance responsibilities include:
- Facilitate issue management program routines and oversight including writing issue summaries, action plans and performing quality assurance review of issue evidence.
- Monitor risk and issue portfolio and performance.
- Develop and maintain GPS Third Party procedures and playbooks.
- Partner with GPS senior leaders, as well as Sourcing, Vendor Management, GIS, Data and Business Continuity partners to understand and escalate GPS-owned and -used Third Party risks and issues.
- Prepare materials for and lead GPS Third Party governance routines, and coordinate escalations to enterprise Third Party risk routines.
- Provide Third Party risk and governance subject matter expertise to GPS business partners across GPS' global footprint.
- Support the execution of required Third Party Requirements routines, Cyber Security escalations, vendor risk assessments (VLRA), Sourcing requests and Third Party strategy.
- Support the design and effectiveness of the risk and control environment and ensure adherence to enterprise-wide standards.
Job Requirements:
- 3+ years Business Control experience with Issues Management and Third Party Management.
- Experience planning and supporting large scale projects.
- Ability to drive projects to meet critical milestones and identify potential roadblocks for the team.
- Strong project management skills; attention to detail; ability to drive projects to conclusion.
- Ability to manage multiple tasks and stakeholders at once, prioritize workflow and deliver results under pressure and time constraints.
- Excellent organizational skills with a keen ability to prioritize daily tasks with project work as well as ad hoc requests.
- Proven verbal and written communication skills and presentation skills.
- Ability to synthesize information and summarize key themes.
- Strong analytical skills.
- Ability to work under pressure, calmly within tight deadlines and escalate appropriately.
- Able to develop and maintain good working relationships.
- Self-starter, motivated and reliable; ability to work well and seamlessly within a team without a continuous high level of guidance.
- Proficiency in using MS Word, Excel, PowerPoint, SharePoint and WebEx.
- Bachelor's Degree or equivalent work experience.
Additional Requirements:
- Experience in business control function roles, operations or services preferred.
- Strong risk mindset with process and controls background, actively debate and escalate issues and concerns.
- Proven track record in being able to work effectively in a fast-paced, dynamic, highly matrix and complex environment.
- Proven ability to develop Senior Executive presentations and strong communication skills.
Shift: 1st shift (United States of America)
Hours Per Week: 40
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