Location: Atlanta, GA, Georgia, United States
Job ID: 77044
Our mission is to keep cities and people around the world moving. Since 1874, Schindler has an outstanding reputation for not only elevating buildings but the well-being of everyone who lives and works in them. Do you have the talent, ambition, and vision to help us elevate tomorrow’s world?
Join us as a
Billing Manager
PRIMARY FUNCTION / POSITION OVERVIEW:
The key functions of the Billing Manager are the establishment of policies, processes, and procedures for BSC billing teams for Construction, Modernization, Repair, and Maintenance billing. The billing manager is responsible for hiring, training and development, and direct supervision of the billing teams as well as partnering with the field organization to ensure timely and accurate billing to improve customer satisfaction as well as New Working Capital results. Furthermore, the billing manager is responsible for maximizing repair billing opportunities to drive higher revenue and profitability. Candidate must have elevator industry experience. A relocation package will be provided if the selected candidate is not local.
DEPARTMENT OVERVIEW:
Schindler is on a journey to improve its processes, drive increased business value and optimize service delivery. The organization is moving to a Business Service Center (BSC), while expanding standardization and continuous improvement capabilities.
The Schindler BSC organization will play a major role in the pivot to process automation and leading practices. The evolution in the BSC aims to serve as a platform for future growth in the business and a model for innovation and unlocking customer potential. The team being assembled will be key in driving process standardization and optimization by centrally managing end-to-end processes while meeting service delivery.
ESSENTIAL FUNCTIONS:
- Drive efficient, timely and accurate billing process for Schindler US and Canada:
- Establish policies, processes, and procedures for BSC team to ensure timely, accurate, and efficient billing for all product lines.
- Monitor BSC performance and compliance against set policies and procedures.
- Collaborate with the field organization to deliver timely and accurate billing in order to continuously improve customer satisfaction. Establish monthly conference calls with FO as needed.
- Collaborate with BSC Accounts Receivable team to ensure timely invoice revisions and make billing process improvements to facilitate faster payment cycles.
- Ensure all customer requirements, such as special forms, uploads or other documentation are properly recorded in the ERP and adhered to by the billing team.
- Manage billing Team:
- Hire, develop and maintain a talented pool of supervisors, team leads, and invoicing specialists.
- Assign/distribute workload based on budgeted billing volume and make adjustments as needed throughout the year.
- Set team billing targets and KPIs and continually monitor actual vs target.
- Identify billing training needs and administer training for BSC billing teams and FO.
- Drive SEC Net Working Capital results and maximize revenue opportunity through timely billing in accordance to contract terms:
- Identify and drive improvement in SEC NI/MOD billing gap (billing vs. work in progress).
- Identify and drive repair improvement in SEC FP repair billing gap (billing vs. work in progress).
- Maximize T&M and FP billing opportunities to drive faster operating revenue recognition.
- Identify and drive process improvements including automation, robotics, and other efficiency measures.
- Documenting and publishing all SOP’s Standard Operating Procedures that apply to BSC as well as Field teams.
- Leading end to end Value Stream Mapping exercise to improve the Billing processes impacting Order to Cash.
- M&A Transitions: Responsible for billing integration activities, including testing, training, non-standard billing, confirming office rates, and working directly with M&A management.
- Responsible for internal and external auditor information requests and internal ICFR documentation.
Your Experience
EDUCATION
- Bachelor's Degree in Accounting, Business or Business management preferred.
FUNCTIONAL/TECHNICAL EXPERTISE
- Minimum of 5 years of professional experience in a directly applicable field; and supervisory work experience in billing or credit and collections.
- Minimum of 3 years of large ERP experience required; SAP experience strongly preferred.
- Demonstrated experience in relationship and stakeholder management.
- Proficiency with Microsoft Office Suite, Technologically savvy with a willingness to learn.
- Strong financial acumen and the ability to analyze and interpret financial data to make informed decisions.
- Demonstrated success in influencing senior leadership and building strategic partnerships.
- Exceptional leadership skills with the ability to inspire, motivate, and develop high-performing teams.
Our Commitment
• Fully vested 401k match (up to 7% of total compensation).
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
• 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.
• Tuition Reimbursement - Eligible after 6 months of service.
• Parental Leave – 100% base pay for 6 consecutive weeks within first year of a child’s birth or adoption.
• Partnership with Maven Milk to ship breast milk for employees traveling on Schindler business.
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