We are currently looking for a Credit Controller to join our team providing a professional, proactive, and effective credit control across the business, liaising with internal and external stakeholders.
What will you be doing in this role?
As a Credit Controller at Tunstall you will ensure the timely collection of the debtor’s ledger in accordance with company policy whilst maintaining customer satisfaction. Our Credit Control team are responsible for the management of circa 2,000 credit accounts and the collection of approximately £70 million.
The Ideal candidate:
You will have previous Credit Control experience, strong IT Skills (MS Word, Excel, Outlook) as well as having experience with financial / CRM systems. You will have excellent verbal and written communication skills, with a polite but firm manner, able to establish and maintain good customer relationships, both internally and externally. You will be tenacious, with excellent attention to detail and motivated to deliver results.
Key skills and experience:
- Previous credit control experience is essential,
- Ability to establish and maintain good customer relationships, both internally and externally at all levels,
- Ability to reconcile complex accounts,
- Strong IT skills with efficient knowledge of Microsoft Word, Excel and Outlook as well as financial/CRM systems,
- Excellent verbal and written communication skills,
- Calm, confident manner to handle potentially uncomfortable conversations.
- High attention to detail and a strong focus towards accuracy,
- The ability to manage workload efficiently, working towards targets, and agreed timescales,
- The ability to make decisions in accordance with company policy and procedure,
- Team player with a flexible approach, particularly during the company’s quarter and year-end accounting periods,
- Any experience with IFS is not required, but would be highly desirable.
What we offer:
- Competitive salary,
- Hybrid working,
- 25 days holiday + bank holidays,
- Holiday purchase scheme,
- Contributory pension,
- Volunteer day to support a cause you are passionate about,
- Dedicated 24/7 employee benefits platform ‘Verlingue’ that include things like: free eye tests, cycle to work scheme, retail discounts,
- EAP WeCare service - including a 24/7 online GP and mental health counselling service,
- Subsidised on-site canteen,
- Free car parking,
- Boost your learning and growth through access to a Talent Library with over 800 courses,
- A warm and welcoming team environment and a chance to build a rewarding career.
Some of your key responsibilities would be:
- Ensure the timely and effective collection of all debts and customer payments,
- Manage and chase outstanding debts via telephone, email, and letter,
- Ensure cash collection targets are achieved,
- Develop and maintain customer relationships,
- Liaise with all departments to ensure disputes are resolved within a timely manner and in line with company guidelines,
- Customer account reconciliations,
- Maintain and manage accurate Sales Ledger accounts to ensure debtor balances are correct,
- Ensure prompt action is given to customer correspondence to ensure customer satisfaction,
- Making sure our systems are always fully updated to ensure visibility on all accounts,
- Set up customer accounts in accordance with company policy and procedures,
- Ledger reviews with the AR Team Leader,
- Special projects and other ad hoc duties as requested by the AR Team Leader.
A bit about us:
Tunstall is a market-leading health and care technology provider.
We’re passionate about ensuring our team reflects the brilliant and unique qualities of the people and communities we support. Our incredible team of more than 3,000 colleagues provides life saving and life changing technology and services to millions of people in 18 different countries.
At Tunstall you’ll find a place where you’re valued and celebrated for being yourself. We empower our people to deliver the very best teamwork, innovation and thought leadership by creating an environment where we champion diversity and inclusion. We demonstrate our commitment to diversity and inclusion at each step.
Each Tunstall colleague has a superpower… they’re unique. No one else is them, and we think that’s special. Come and join our mission and be part of our team, our One Tunstall team.
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