Unlock your career Potential in Customer Service at ADP. It’s all about enabling our customers to be more effective employers. Our Customer Service team makes it happen by collaborating with customers and other ADP colleagues to ensure our products and services deliver winning results. Did you know that the vast majority of our customers are not only satisfied they’d recommend ADP to someone else? You will be the one providing the on-the-spot support that makes our integrated solutions stand out in today’s increasingly competitive global marketplace.
ADP is hiring an Associate Accounts Receivable Representative 1. In this position, you’ll join a team of rock-star professionals who are responsible for utilizing basic financial, business, and industry knowledge. You will ensure every customer interaction is a best-in-class experience. You’ll combine a passion for service and discovering innovative solutions with our top-ranked training programs to help customers enjoy every drop of value within our products.
We strive for every interaction by our Core values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.
Responsibilities:
- Handle warm transfers from client service associates to assist in resolving client billing requests or issues.
- Make outbound calls to clients to ring requests or billing issues to resolution.
- Meet or exceed phone metrics and SLAs.
- Perform assigned Invoices to cash tasks and work cases accurately and within stipulated timeliness by partnering with business units and/or working with the client to understand and resolve routine requests.
- Analyze and research client requests that are more complex under the direction of a tenured associate.
- Provide World Class Service with each interaction to ensure client satisfaction and retention.
- Continuous support and timely response to Clients, Shared Services Teams, Service, Sales, and implementation for resolution of simple inquiries and escalations.
- Resolve simple AR Disputes.
- Participate in organizational initiatives including BPI and continuous improvement.
- Ability to prepare formatted data files and correspondence for distribution to clients.
- Works with Banks to resolve client payment issues.
Qualifications Required:
- Bachelors in Business or Accounting or client service or equivalent in education and experience.
- Strong verbal listening and written communication skills.
- Proficiency in using a PC and Microsoft applications.
- Ability to work independently or with teams.
- Ability to stay calm in stressful situations and use problem-solving skills to de-escalate issues.
Preferred Qualifications:
Experience in any of the following is preferred:
- Medical Billing and Coding experience
- Accounts Receivable experience
- Banking experience
- MS Excel expertise
- Knowledge of financial acumen
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.
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