Work Location: Exton, Pennsylvania
Hours: 20
Pay Details: $22.00 - 28.25 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. The included salary range for this role takes into account multiple factors that are considered in making compensation decisions. The base pay actually offered may vary based upon candidate's skills and experience, job-related knowledge, licensure and certifications, geographic location, and other specific business and organizational needs. As TD puts career development at the forefront of our colleague experience, it is not typical for an individual to be hired at or near the top of the range for their role.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Line of Business: Services bancaires personnels et commerciaux
Job Description:
The Retail Banker I is a Customer liaison that is integral to delivering TD’s Brand promise by utilizing financial expertise and consultative advice in advising Customers regarding banking solutions/needs. This role contributes to the achievement of business objectives that enable growth through identifying appropriate TD solutions that help Customers achieve their financial goals and optimize their relationship with TD.
Depth & Scope:
- Proficient in products, services and routine transactions in order to identify opportunities to educate on Bank products and services to Customers and/or refer them to appropriate team member or internal Bank partners, while ensuring a positive Customer experience.
- Requires a broad knowledge and understanding of the full product suite, services and processes of business area, and could be characterized by low to moderate complexity/risk.
- Makes product recommendations based on Customer needs and highlights product features and benefits that ultimately support Customers through challenging times and life events, save time and money, and exceed their needs.
- Utilizes Customer Relationship Management tools to proactively play a key role in Customer assessments, proactively identifies Customer solutions and lead-focused outbound sales activities.
- Evaluates issues, errors and problems based on practices and existing precedents or procedures.
- Explains detailed and/or complicated information within the team.
- Builds working relationships with customers and related teams.
- Requires full proficiency gained through job related training to perform a range of activities.
- Participates in Customer outreach, servicing and advice activities to deliver on our unexpectedly human promise.
- Engages in conversations with customers about loan products, facilitates the application intake.
- Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).
Education & Experience:
- HS Diploma or GED.
- 1+ years related experience required.
- Teller experience (Preferred).
- Cross trained to take customer transactions.
- Superior Customer Service skills.
- Strong organization skills to handle multiple tasks in a fast-paced environment.
- Excellent communication skills with ability to be concise, clear and consistent.
- Demonstrated ability to schedule and prioritize work.
- Demonstrated ability to work independently and within deadlines.
- Sound judgment in decision making and effective problem solving.
- Proficient in Microsoft Office.
- Notary License (Preferred).
Customer Accountabilities:
- Delivers Legendary Experience by helping Customers, building relationships, delivering service and advice to TD Customers.
- Understands and supports the Bank's Customer Service Strategy; Delivers Customers end-to-end advice they expect: (1) building trust with educational content & tools, (2) providing consultative support, and (3) advocating for them with proactive insights & recommendations.
- Serves as a Customer advocate in providing Customer resolution, proactive tips and insights on saving time & money.
- Consistently executes appropriate behaviors to deliver a Legendary Customer experience that is unexpectedly human in the Store through either effective problem resolution or providing sound advice that yields a solution.
- Establishes and nurtures Customer relationships by consistently displaying product knowledge, actively listening to Customer needs while engaging in additional conversation to identify any additional needs and offer a solution or partner referral.
- Utilizes the Customer relationship management tools to understand and gather Customer information to allow for Customer insights to be built to yield a deeper Customer experience and journey.
- Engages in lobby leadership by orchestrating Customer flow, warmly welcome, discover initial needs and guides Customer appropriately.
- Understands Customer preferences with banking (when and how they want) and educates Customers on self-service options that meet their needs.
- May act as a point of escalation for Customer questions or concerns.
- May perform a variety of (teller) transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures.
- Considers the impact of decisions on the well-being of TD, its Customers and stakeholders.
- Provides the highest level of Customer service when dealing with internal partners, vendors or our Customers - WOW at every opportunity.
- Improves Customer financial confidence by sharing financial knowledge to help Customers meet and exceed their financial goals.
- Acts as a brand champion both internally and externally.
- Champions Customer service activities; supporting Customers through challenging times and life events.
- Recognizes transaction needs of clients and educates clients on self-service channels including digital options.
- Brings your genuine self and turns each banking transaction into a personalized interaction, one Customer at a time.
- Delivers end to end advice to Customers by providing information and tools for financial management that helps Customers achieve their goals, and provides real time insights.
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals.
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