At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
Role name and description
Senior - The primary role of a Senior is to spearhead a team that provides Coordination and client management services globally and locally to clients of People Advisory Services within and outside EY. Will also need to independently manage Engagement Management Services (EMS) work streams for the client / group of clients and also assist the leadership in managing the EMS operations.
Your key responsibilities
- Responsible for executing, quality control and reporting daily status to the internal leadership team as well as to our user groups.
- Responsible for meeting contractual SLA's.
- Will be the first point of escalation.
- Adhere to practice protocols and other internal processes consistently.
- Be an integral part of the Global and/or Local Client Service Delivery team.
- Conduct complete review of client deliverables for quality assurance and ensure the team has adhered to the process protocols.
- Develop a high level understanding of all the work streams of EMS and collaborate with different work streams as required by the business.
- Be involved in coaching, mentoring and guidance of the Advanced Analysts and Seniors in your team.
- Assist Managers/Sr Managers in managing clients/projects.
- Ensure that the work done is within the budget and deviations have valid reasons/explanations.
- Leverage ideas from other engagements and experiences to enhance effectiveness of work, discuss with other Seniors on best practices to be implemented across all engagements.
- Take ownership of your schedule and proactively seek work when necessary to meet your annual chargeability goal.
- Focus on efficiencies and continuous improvement - challenge existing processes where inefficient or redundant.
- Should be able to proactively identify issues around quality of work, report and recommend solutions accordingly.
- Take ownership for quality delivered within the team.
- Foster collaboration and constructive communication within the team.
- Owns client relationships, connecting the services and providing solutions that take into account all aspects of service delivery to the client.
- Seek opportunities to diversify client load and exposure to different teams.
- Actively participate and represent your team in meetings and provide suggestions on best practices to be implemented across EMS.
- Owns timelines around deliverables.
- Should be able work in a team and also spearhead the team.
- Spearhead in training and coaching team members.
- Succession planning.
- Assess, appraise and help our professionals achieve their potential.
Skills and attributes for success
- Strong in MS Excel - Competent with using spreadsheets for data manipulation and review.
- Good knowledge of other MS Office applications especially MS Word and MS PowerPoint.
- Technically versatile and able to work with data from various sources of various complexity and formats.
To qualify for the role, you must have
- Professional and structured written communication.
- Listening skills to respond effectively.
- Self assured & self-motivated attitude.
- Organized and deadline focused.
- Should have a Global mindset.
- Should have proficient knowledge of QRM protocols and adherence by self and team.
- Should be nimble to adapt to change and thrive.
- Should be able to work in a virtual world with teams globally.
- Demonstrate leadership and executive presence.
- Demonstrate excellent presentation and communication skills.
- Proven ability to work independently with minimum supervision, and collaboratively with virtual teams.
- Systematic Skills.
- Detail oriented / Attention to detail.
- Should be abreast of new and upcoming technologies.
- Ability to address all relevant information/data and develop practical approaches to solving problems.
- Possess creative and curious approach to tackle complex challenges, leveraging internal tools and resources to achieve favourable results.
- Results-oriented approach to drive improvements in engagement economics (financial systems, relationship management tools, revenue pipeline, sales cycle reports, risk assessments).
- Ability to effectively manage concurrent projects, and prioritize multiple tasks including multi-location coordination.
- Proficient in standard and service line-specific software applications and databases.
- Competent at meeting tight deadlines, performing high-quality work and diligent follow up.
- Adept at summarizing and concluding activities, applying appropriate documentation standards and lessons learned.
- Adept at protecting confidential and proprietary information.
Ideally, you’ll also have
- Prior experience on project management.
- Knowing a foreign language.
- Any Certification courses on operation management, Client management.
- Exposure to RPA and automation projects.
What we look for
- We look for candidates with proven capabilities of leading a team. Working closely with clients of People Advisory Services within and outside EY.
What we offer
- Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
- Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
- Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
- Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
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