Overview
Pep Boys is driven by its customer promise, “We go further to help you go farther.” Founded 100 years ago by military veterans, generations of drivers have counted on Pep Boys ASE-certified Pros to service their vehicles. With a national network of 850+ locations in 35 states and Puerto Rico, and over 25 distribution centers, Pep Boys employs over 8,000 people. Over 7 million vehicles pass through Pep Boys bays each year, and our commitment to being the ONE our communities count on is demonstrated through our exceptional customer experience and support of the critical technical training initiatives needed to close America’s skills gap. For more information, visit www.pepboys.com.
Position Summary
The National Account Manager (NAM) serves as a specialized individual contributor overseeing one of three distinct groups of fleet business, including Rental, Fleet Management Companies (FMC), and Major/Strategic Accounts. The role demands a strategic mindset, adept at fostering relationships, developing tailored programs, and driving growth initiatives within the designated sector. While each account type presents unique challenges and opportunities, the NAM plays a pivotal role in driving profitability and expanding market share.
Primary Responsibilities
- Ability to identify, quantify and “teach” Pep Boys what customers want with accuracy.
- Drive key initiatives for growth within designated fleet segments.
- Identify growth opportunities and design tailored plans by region and account.
- Execute growth strategies, targeting both new and existing customers.
- Generate and review performance metrics, facilitating regular client meetings.
- Facilitate crucial conversations around pricing, service levels, and profitability.
- Develop mutually beneficial solutions to foster sustainable growth.
- Advocate for resources and investment to support account development.
Strategic/Major Accounts (SMA) NAM Primary Responsibilities
- Identify and win new major account targets, focusing on higher-margin opportunities.
- Actively discover criteria for customer decision-making to inform fleet organization strategies.
- Develop dynamic insights and reporting for customers aimed at increasing share.
- Collaborate with FMC NAM to develop tailored programs for major/strategic qualified FMC accounts.
Education, Skills, And Experience
- Bachelor’s degree in Business Administration, Sales, Marketing, or related field (Master’s degree preferred).
- Proven track record in fleet management, account management, or related field.
- Excellent communication, negotiation, and presentation skills.
- Proficiency in analyzing data and interpreting market trends.
- Strong project management skills with the ability to multitask and prioritize effectively.
- Experience working with cross-functional teams and managing complex stakeholder relationships.
- Minimum of 5 years of relevant experience in sales, account management, or business development within the fleet management industry.
- Familiarity with CRM software and Microsoft Office suite.
- Willingness to travel as required to meet client needs and attend industry events.
The ideal candidate for all NAM roles will exhibit a metric-driven approach, a hunger for success, and the ability to work collaboratively within cross-functional teams. This role demands a proactive individual capable of navigating complex business landscapes and driving sustainable growth across diverse fleet segments.
Pep Boys is an equal opportunity employer that does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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