Position Summary
The National Account Manager (NAM) serves as a specialized individual contributor overseeing one of three distinct groups of fleet business, including Rental, Fleet Management Companies (FMC), and Major/Strategic Accounts. The role demands a strategic mindset, adept at fostering relationships, developing tailored programs, and driving growth initiatives within the designated sector. While each account type presents unique challenges and opportunities, the NAM plays a pivotal role in driving profitability and expanding market share.
Primary Responsibilities
- Ability to identify, quantify and “teach” Pep Boys what customers want with accuracy.
- Drive key initiatives for growth within designated fleet segments.
- Identify growth opportunities and design tailored plans by region and account.
- Execute growth strategies, targeting both new and existing customers.
- Generate and review performance metrics, facilitating regular client meetings.
- Facilitate crucial conversations around pricing, service levels, and profitability.
- Develop mutually beneficial solutions to foster sustainable growth.
- Advocate for resources and investment to support account development.
Rental NAM Primary Responsibilities
- Develop and execute national and regional program development initiatives.
- Foster relationships at the branch level within Rental accounts.
- Generate and review performance reporting by region and customer, collaborating with operations teams.
- Facilitate monthly/quarterly client meetings to review performance metrics and discuss strategic initiatives.
Education, Skills, And Experience
- Bachelor’s degree in Business Administration, Sales, Marketing, or related field (Master’s degree preferred).
- Proven track record in fleet management, account management, or related field.
- Excellent communication, negotiation, and presentation skills.
- Proficiency in analyzing data and interpreting market trends.
- Strong project management skills with the ability to multitask and prioritize effectively.
- Experience working with cross-functional teams and managing complex stakeholder relationships.
- Minimum of 5 years of relevant experience in sales, account management, or business development within the fleet management industry.
- Familiarity with CRM software and Microsoft Office suite.
- Willingness to travel as required to meet client needs and attend industry events.
The ideal candidate for all NAM roles will exhibit a metric-driven approach, a hunger for success, and the ability to work collaboratively within cross-functional teams. This role demands a proactive individual capable of navigating complex business landscapes and driving sustainable growth across diverse fleet segments.
Pep Boys is an equal opportunity employer that does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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