Position Title: Business Analyst III (P3)
Company Summary
Crown Castle is the nation’s largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demand—connecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, we’re the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future. Crown Castle is publicly traded on the S&P 500, and one of the largest Real Estate Investment Trusts in the US, with an enterprise value of ~$70B.
We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we’re an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology.
Role
The Business Analyst III provides data and analysis services empowering decision makers through reports, dashboards and other interim solutions. S/he works closely with internal customers to develop requirements to monitor and assess the business through meaningful data and analytics. The Business Analyst III also provides consultative services to recommend analysis techniques to discover trends and investigate anomalies in data.
Responsibilities
- Analyze a variety of business requirements and provide recommendations as relates to the overall improvement and benefit of the team and management.
- Utilize available coding and development tools to create reports, dashboards, and interim business solutions.
- Lead efforts with managers and other team members completing project activities to review project status and implement project changes as necessary.
- Decompose high-level business and user requirements into functional requirements, specified in an appropriate level of detail suitable for use by those that must base their work on the requirements.
- Write requirements specifications according to standard templates, using natural language simply, clearly, unambiguously, and concisely.
- Develop and deploy reporting and analysis that is accurate, complete and properly summarized to aid in management of business and management decision making.
- Analyze large amounts of data and investigate and research anomalies. Work with department and/or functional teams to correct issues when identified.
- Design, test and deploy reports for general usage. This may or may not require involvement with the Data & Digital (D&D) Business Intelligence team.
- Understand flow of data through internal systems in relation to departmental needs.
- Work with D&D teams as necessary to ensure production reports are updated appropriately when impacted from system changes and enhancements or when bugs are discovered.
- Support management in decision making process by delivering a diverse range of solutions to business problems.
- Coach, mentor, and train teammates.
Education/Certifications
- Bachelor’s Degree or equivalent experience in Business, Information / Computer Science, Math, Business Analytics, or related field preferred.
Experience/Minimum Requirements
- Five (5) + years of work experience in delivering BI solutions with a strong preference of experience working in the Power BI service.
- Two (2) years of project coordination / project management.
- Proven experience writing technical requirements for analysis and business process mapping.
- Experience working with Business end users.
- Ability to create/ develop reports with particular attention given to detail and accuracy.
- Has thorough knowledge of other corporate software, programs, and data tools. Assists managers with report design and development. Tests reports and ensures that they perform as expected.
Expectations
- Ability to weigh various suggested technical solutions against the original business needs.
- Ability to manage multiple projects and sets own priorities to accomplish objectives.
- Be able to work under pressure and deal with diverse personalities and situations in a dynamic environment.
- Ability to work in a team-oriented, collaborative environment; good interpersonal skills.
- Strong verbal and written communication skills.
- Excellent organizational and time management skills.
- Highly self-motivated and cooperative attitude.
- Strong customer service orientation.
- Excellent analytical, mathematical, and creative problem-solving skills.
- Analytical skills, to critically evaluate the information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a more general understanding, distinguish presented user requests from the underlying true needs, and distinguish solution ideas from requirements.
- Interviewing skills, to talk with individuals and groups about their needs and ask the right questions to surface essential requirements information.
- Keen attention to detail and ability to assess impact of design or coding changes prior to implementation.
- Considerable exposure to the operation and analysis of relational database software and standards.
- Oracle SQL coding skills with particular attention given to detail and accuracy.
- Develop reports using various software and tools (ServiceNow, Power BI, Tableau, Oracle, WebFOCUS, and MS Excel).
- The ability to be a self-starter and progress projects forward in the presence of uncertainty.
Organizational Relationship
Reports to: Manager Business Analytics
Title(s) of direct reports (if applicable): N/A
Working Conditions: This role falls into our hybrid work model working in your assigned office approximately 60% of the time (3 days per week) and where you do your best work 40% (2 days per week). Beginning September 5, 2023, our hybrid work model will be adjusted to 4 days in the office on Monday through Thursday. On Fridays, teammates on the hybrid schedule will have the option to work from the office or home.
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