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Do you want the opportunity to match the needs of people in the community with available federal, state and local programs or other resources to meet those needs? Do you want to be part of a diverse workforce that collaborates and learns from each other to improve services that support the elderly, people with disabilities, and communities? Then, we want to hear from you!
We are proud to be an Equal Opportunity Employer. We are actively working to build an equitable agency with the Equity North Star as our guide toward our vision of an agency free of discrimination and bias. We believe that teams in which everyone can show up as their full authentic self are key to creating a thriving workforce that can better serve communities. We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to apply.
Aging and People with Disabilities (APD), part of the Oregon Department of Human Services, is seeking a dedicated and compassionate individual for an Office Specialist 2 position.
Oregon Department of Human Services (ODHS), A place to belong and make a difference!
When you join the ODHS, you join a community of over 10,000 employees dedicated to serving and helping Oregonians achieve wellbeing and independence through opportunities that protect, empower, respect choice, and preserve dignity.
Enjoy a work-life balance, 11 paid holidays a year, flexible work schedules, and competitive benefits packages including health, dental, vision and much more!
WHAT YOU WILL BE DOING
In this position, you will provide secretarial, technical, and administrative related tasks in support of the local Aging and People with Disabilities offices composed of eligibility workers, adult protective service workers, case managers, supervisors, and the District Manager. These efforts enable staff to achieve the Agency's mission. The person in this position will determine if the client or provider needs can be met by the office support team or if it is necessary for the case manager, adult protective service specialist, eligibility worker or supervisor to resolve the issue. Must have basic knowledge of agency operations. Perform position duties in a manner which promotes customer service, equity and harmonious working relationships, including treating all persons courteously and respectfully. Engage in effective team participation through willingness to assist and support co-workers, supervisors and other work-related associates.
General Office Support Duties:
- Front desk - Reception/phones. Greet customers in person and on the telephone, maintaining good relationships and communications with clients on a daily basis.
- Provide appropriate applications, paperwork and instructions, accept applications, verification and copy documents as necessary.
- Take and route messages/initial contact and information to appropriate staff.
- Use long-term care and other computer files/screens to obtain client information regarding status of benefits/services.
- Make referrals to community resources and services as appropriate.
- Issue temporary medical cards to clients using the MMIS system.
- Answer and direct incoming phone calls to appropriate worker.
- Process outgoing and incoming mail, Fed-Ex/UPS, and monitor the office postage.
- Prepare new case files, develop, and organize new filing systems.
- Purge according to timelines and transfer files between workers and branches.
- Maintain professional and congenial relationships with clients, the public, and all branch staff.
WHAT YOU NEED TO QUALIFY/MINIMUM QUALIFICATIONS (MQ’s):
Two years of general clerical experience; one year of which included typing, word processing, or other experience generating documents.
OR
An associate degree in any field.
OR
An equivalent combination of education and experience.
REQUIRED: Clearly describe how you meet the minimum qualifications (MQ’s) and essential attributes (EA’s) within your application materials.
ADDITIONAL REQUIREMENTS:
Finalists for this position will be subject to a computerized criminal history and abuse check. Adverse background information will be reviewed and could result in withdrawal of a conditional job offer or termination of employment.
The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States.
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