Determined. Imaginative. Curious.If these are some of the ways you describe yourself — we want to learn more about you! At TC Energy, we are Energy Problem Solvers — passionate about transitioning North America to cleaner energy while meeting the energy demands of today and tomorrow. If that sounds like a challenge you want to help tackle, we want you to join our team!
Posting Close Date:June 06, 2024
The opportunity
In a dynamic and fast-paced team environment, provide seamless interaction with internal and external customers that is market-driven, revenue oriented and dedicated to providing maximum customer satisfaction. This position reports directly to the Customer Service Manager within TC’s US Nominations and Scheduling department.
We are seeking an energetic Business Analyst who has knowledge and experience with the fundamental scheduling processes for multiple natural gas pipelines and storage assets and will be able to provide support for some of the largest TC Energy customers.
This role supports daily customer activities and operations of TC Energy on US natural gas and storage pipelines, performing complex duties for the Nominations and Scheduling department including customer support, processing nominations, interconnect confirmations, pipeline scheduling, imbalance management, natural gas allocations, and invoicing.
What You’ll Do
- Develop and maintain transportation and storage customer relationships by serving as a primary point of contact within the Nominations and Scheduling team. Provide a high level of customer service via phone, video, and chat service.
- Work collaboratively with other departments to resolve various customer and operator inquiries related to, but not limited to nominations and scheduling, confirmations and OBA/imbalance management.
- Provide customer training on transactional system functions and features.
- Lead special projects, including testing of new process implementation and improvements for transactional systems.
- Analyze various transportation and storage activities from both a macro and micro perspective and produce analytics as needed.
- Regularly monitor activity for storage assets, OBAs, park and loan, and power plants to ensure compliance with tariff and service standards.
- Occasional domestic and international travel as needed.
- Other tasks and responsibilities as required.
Minimum Qualifications
- Bachelor’s Degree
- Minimum 5 years of related work experience
- Strong interpersonal skills and the ability to communicate in a highly efficient, knowledgeable, and professional manner.
- Demonstratable analytical, organizational, and problem-solving abilities.
- Proficient utilization of MS Office Suite (Excel, Word, Outlook, PowerPoint, Access).
- Ability to handle multiple assignments with varying priorities and due dates.
- Must interact effectively with all levels of the organization and demonstrate ability to work collaboratively and cooperatively.
- Ability to translate high-level business objectives to needed process improvements.
- Effective listener and observer possessing the ability to translate knowledge obtained into appropriate action.
- Flexibility and a willingness to occasionally support scheduling activities during peak periods.
Preferred Qualifications
- Experience working with interstate pipeline transactional systems.
- Experience scheduling transportation and storage on or for interstate natural gas pipelines.
- Working knowledge of TC Energy’s US natural gas pipelines and storage companies.
- Familiarity with interstate natural gas pipeline tariffs, contracts, and operations and a working knowledge of NAESB standards as they apply to nominations, scheduling, allocations, and confirmations.
- Advance knowledge and experience using MS Power BI, MS Visio, Excel macros and related software.
- Ability to write and maintain Access, SQL & Excel queries.
- Operations management and process improvement experience.
To remain competitive, support our high-performance culture and allow for more flexibility in the way we work, we offer a hybrid work model and flexible dress code for our eligible office-based workforce in Canada, the U.S. and Mexico.
About Our Business
TC Energy is a leading energy infrastructure company in North America. We have three complementary businesses of natural gas pipelines, liquids (oil) pipelines, and power generation. Our operations span three countries, seven Canadian provinces, and 34 U.S. states.
TC Energy is an equal opportunity employer.
Learn more
Visit us at TCEnergy.com and connect with us on our social media channels for our latest news, employee stories, community activities, and other updates.
Thank you for choosing TC Energy in your career search.
- Depending on qualifications, the successful candidate may be offered a position at a more appropriate level and/or ladder.
- Applicants must have legal authorization to work in the country in which the position is based with no restrictions.
- All positions require background screening. Some require criminal and/or credit checks to comply with regulations.
- TC Energy is committed to provide employment opportunities to all qualified individuals, without regard to race, religion, age, sex, color, national origin, sexual orientation, gender identity, veteran status, or disability. Accommodation for applicants with disabilities is available on request during the recruitment process. Applicants with disabilities can request accessible formats or communication supports by contacting careers@tcenergy.com.
