Montgomery Park, Portland, Oregon, United States of America
Job Description
Posted Tuesday, September 24, 2024 at 7:00 AM
Job Summary
The Digital Banking Program Manager is responsible for delivery of new and improved digital banking features as well as the high-level support of existing features. They act as a liaison between internal business stakeholders and the digital channel development team. They stay current on the latest digital banking and payments trends, providers, and solutions, and makes recommendations to the Executive Team. They create business cases, and identify and document user requirements to ensure solutions meet and exceed stakeholder and member expectations.
Essential Functions
- Leads and participates in cross-functional internal teams in the creation and launch of new digital banking products and product enhancements in alignment with OnPoint’s strategic plan.
- Works very closely with a third-party Agile development team. Sets priorities for that team, collaborates on innovation efforts, and ensures that work product is aligned to OnPoint’s standards.
- Participates in forecasting and budgeting cycles, and being aware of current regulatory and reporting requirements.
- Reviews, evaluates, and recommends third party providers of digital experience solutions.
- Participates in development and maintenance of Digital Roadmap.
- Creates and presents reports to stakeholders to support program recommendations.
- Owns implementation projects from beginning to completion.
- Prepares status reporting and leads implementation tracking efforts.
- Drives business, financial and member experience results for OnPoint’s digital experiences through the selection, design, development, and promotion of new and existing digital banking products.
- Coordinates closely with internal customers to implement application changes, improvements, and revisions to ensure short and long-term business objectives achieved.
- Utilizes existing data sources and seeks out new data sources to measure results and tell the story about digital and member experience.
- Maintains product documentation including requirements, support notes, and overall product roadmap.
- Creates and executes Organization Readiness plans for product and service deployments.
- Oversees the development and execution of testing related activities, such as UAT coordination with partners, risk analysis, test plans or test cases, account conditioning; and coordinates testing activities, diagnosis of application or process deficiencies and/or problems.
- Works closely with Digital support teams to help solve technical and business problems.
- Maintains effective communication with OnPoint management, staff and branches.
- Performs other duties as assigned, including backup of other Technology team members as needed.
Knowledge, Skills and Abilities
- Excellent knowledge of digital banking and payments software applications and services, Q2 preferred.
- Broad knowledge of banking principles and applicable regulatory controls.
- Excellent knowledge of banking related software applications including core processing, document management, automation tools, database, and accounting.
- Experience with Agile development methodology.
- Excellent knowledge of product/project development, pricing, and implementation.
- Excellent organizational, analytical, and problem-solving skills.
- Strong verbal, written, and interpersonal skills to communicate effectively at all levels within the organization, as well as outside vendors/contacts.
- Ability to prioritize work and handle multiple tasks, both long and short term, simultaneously in a fast paced, diverse, and growth-oriented environment.
- Ability to identify deficient processes/procedures and to develop and implement solutions.
- Ability to effectively facilitate and/or participate in process improvement projects.
- Ability to maintain a high level of confidentiality.
- Ability to work a flexible schedule, including possible evening and weekend hours as required.
- Ability to quickly learn additional software applications as needed to support business needs.
Experience Requirements
- Bachelor's Degree or equivalent experience in business, computer science or related field, or the equivalent combination of education and/or relevant experience.
- Minimum five years demonstrated experience in business analysis, project management, program management, process modeling and application design, or similar field.
- 5 years working in the financial industry, preferred.
Physical Requirements
OnPoint Community Credit Union is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Please visit our website at: www.onpointcu.com
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