Principal Support Analyst
We create possibilities that move life and commerce forward
Welcome to Manhattan Associates. Our supply chain commerce technology positively affects how people on six continents work, shop and live. If you want to tackle complex problems, push limits and redefine what’s possible, you’ve come to the right place.
JOB DESCRIPTION
Manage projects to include developing and delivering detailed solutions and managing client relationships from both technical and interpersonal perspectives, ensuring the development and delivery of supply chain solutions to customers through software upgrades or additional rollouts. Lead problem identification, software specification, implementation, testing, client training, and solution deployment. Ensure projects remain within budget/cost and on-time, as well as maintain quality in connection with MA products and services. Serve as the escalation point for customer issues and identify additional product/service sales opportunities. Prioritize issues and projects for the customer service project team.
MINIMUM REQUIREMENTS
- Bachelor’s or foreign equivalent degree in computer science, engineering, or a related technical field.
- 5 years of experience developing, supporting, or implementing packaged application software.
- 3 years of experience with database troubleshooting or developing in SQL or related relational databases.
- 3 years of experience implementing in Systemi, Unix, Linux, or Windows operating systems.
- 3 years of experience implementing in any supply chain domain.
Requires up to 50% travel.
Committed to diversity and inclusion
At Manhattan, it’s about more than just the work. From cultural celebrations to interest groups to volunteer opportunities, your true self is always welcome here. Our team members’ backgrounds, experiences, and perspectives add to us as a whole and make us unique. We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the Social Security Administration. Participation in the E-Verify Program allows Manhattan to confirm the employment eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been completed.
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