Regal Cinemas - Corporate
Payroll
101 E. Blount Avenue
Knoxville, TN 37920, USA
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Assist in the development and implementation of POS system enhancements and new functionalities.
- Assist in the development and maintenance of a POS technology roadmap.
- Collaborate with business and technical teams to gather and analyze requirements for POS system changes.
- Collaborate with business and technical teams to ensure successful delivery of projects comprising of cross-functional teams.
- Support the integration of POS systems with other enterprise systems and customer-facing technology.
- Provide 3rd level support for POS systems, including troubleshooting and resolving system issues.
- Conduct and coordinate end-user training sessions and develop training materials.
- Create and maintain application documentation, including technical flow charts, process diagrams, end-user guides, FAQs, and change/configuration management documents.
- Assist in the development of disaster recovery plans and procedures for POS systems.
- Monitor POS system performance and conduct regular system audits to ensure data integrity and system efficiency.
- Assist in the preparation of status reports and presentations for senior management.
- Participate in the development and implementation of POS system strategies and roadmaps.
- Provide support during off-hours as needed to support mission-critical systems.
- Perform other duties as assigned by the Director of Point of Sales Products.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Professional Skills:
- Experience with POS systems, specifically Vista Group cinema software, including implementation, configuration, and support.
- Strong analytical and problem-solving skills, with the ability to troubleshoot technical issues effectively.
- Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams.
- Proficiency in creating technical documentation and training materials.
- Experience with system integration and data sharing between different enterprise systems.
- Knowledge of project management principles and methodologies.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- Strong attention to detail and commitment to quality.
Education/Experience:
- Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field, or equivalent work experience is required.
- Experience with project management tools and methodologies.
- Familiarity with Agile and Waterfall project management methodologies.
- A minimum of 2 years of experience is required in supporting and managing POS systems.
Certificates, Licenses, Registrations:
None
Language Ability:
Must have good reading, writing, and speaking skills to effectively communicate with studios, managers, and co-workers.
Math Ability:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent, and to develop and interpret charts.
Reasoning Ability:
Perform under pressure and/or opposition at times relying on your own independent judgment and knowledge to decide the best directions and solutions. While representing the company, the marketing coordinator will be required to determine answers to questions and situations which may be socially or politically volatile. Execution and communication of such solutions are often in the public eye.
Computer Skills:
Demonstrate advanced skills with Microsoft Office Suite including, but not limited to Word, PPT, Excel, and Project.
Supervisory Responsibilities:
This position has no direct supervisory responsibilities.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
The noise level in the environment is moderate.
Physical Demands:
- The following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear.
- The employee is occasionally required to lift to 50 pounds.
- The vision requirements include: close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
- The work involves considerable use of computer equipment and requires ability to use computer keyboard, mouse and screen effectively.
- Employee may be required to be on call to respond to issues or problems which occur in the normal course of business, including early hours (before 0600) and late hours (post 1800) in the day.
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