The Patient Accounts Manager oversees the daily objectives of the Patient Accounts Department, focusing on medical billing collection. This role requires strong customer service skills and medical collections experience. The manager will review staff performance, identify roadblocks to effective collections and customer service, and provide training to ensure compliance with patient confidentiality guidelines and adherence to HIPAA regulations. This position is commission-based, offering incentives for achieving collection goals.
Reports to/Supervises
The Patient Accounts Manager reports directly to the Director of Revenue Cycle Management and is responsible for managing Patient Accounts Specialists and Team Leads. This position works collaboratively with other Emergicon personnel in all departments.
Essential Duties and Responsibilities
- Generate and distribute daily reports to team members; ensure timely follow-up on accounts.
- Communicate with collection agencies and internal team members regarding collection reports.
- Respond to client inquiries via email and manage inquiries through Fresh Desk.
- Monitor employee performance to ensure production metrics are met.
- Handle escalated patient calls as needed.
- Prepare and process patient refunds, coordinating with internal teams or clients.
- Oversee the internal team email inbox and respond to inquiries timely.
- Train new employees and provide targeted management for underperforming staff.
- Establish quarterly goals for the Patient Accounts Team.
- Ensure compliance with HIPAA regulations.
- Enforce company policies and model Emergicon’s Core Values.
- Lead departmental meetings; conduct one-on-one meetings with direct reports.
- Manage disciplinary matters, resolve misunderstandings, and recognize employee achievements.
- Utilize technology to enhance operational efficiencies.
- Manage and review staff timecards and process time-off requests.
- Timely completion of training programs assigned by HR and IT.
- Perform other job-related duties as assigned.
Knowledge, Skills, and Abilities
- Demonstrated ability to communicate clearly and concisely with employees at all levels, both verbally and in writing.
- Strong interpersonal skills with the capacity to collaborate effectively with colleagues, clients, patients, and external parties.
- Proven ability to multitask and resolve problems efficiently.
- Detail-oriented with a focus on accuracy.
- Knowledge of medical terminology, payor specifications, and coding practices.
- Track record of positively influencing team dynamics.
- Ability to motivate employees to achieve and exceed their goals.
- Proficient in building, sorting, and manipulating spreadsheets at an intermediate level in Excel.
- Competence in navigating reporting software to extract specified data through ad-hoc requests.
- History of self-driven, goal-oriented behavior.
Education and Experience
- Minimum of an associate’s degree in Healthcare Administration, Business Administration, or a related field preferred.
- Minimum of two (2) years of experience in a healthcare-related role, demonstrating a strong understanding of medical terminology and compliance regulations.
- Experience in healthcare management or emergency services, providing insights into patient interactions and billing processes, highly preferred.
- Experience in accounts receivable (A/R), including payment collection, invoice management, and resolution of billing disputes a plus.
This position will work a hybrid schedule with on-site days required at our Terrell, TX location. Only local applicants need apply.
Emergicon requires satisfactory pre-employment background check and drug screening.
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