Stakeholder Relationship Tax Consultant

Internal Revenue Service • Cleveland, OH, United States • $200k - $250k / year • 1m ago

Duties

WHAT IS THE TAX SERVICES (TS) DIVISION?

A description of the business units can be found at:

Vacancies will be filled in the following specialty areas: Stakeholder Partnership, Education and Communication. (SPEC).

SPEC Mission Statement: Assist taxpayers in satisfying their tax responsibilities by building and maintaining partnerships with key stakeholders, seeking to create and share value by informing, educating, and communicating with our shared customers.

SPEC accomplishes the mission through establishing relationships with partners and volunteers through the Volunteer Income Tax Assistance (VITA) program. VITA is an IRS-sponsored program that provides underserved communities with free tax filing assistance, using IRS-certified volunteers.

The following are the duties of this position at the full working level:

The incumbent assists in developing leveraged partnerships with state and local/community organizations, as well as state and local government entities that serve targeted taxpayer populations. Utilizes consultative sales skills to develop leveraged partnerships.
Participates in developing, recommending and implementing marketing plans, including targeted key messages, information dissemination methods, and optimum communication vehicles. In addition, develops and recommends effective, research-driven marketing strategies for agency programs, products, and messages.
Participates in providing guidance and assistance to educate taxpayers on the prevention of future delinquencies and the avoidance of compliance interventions. Issues include documentation retention requirements and any reconstruction of missing information from taxpayer records and determination of the basis of assets or investments.
Assists in planning, preparing and conducting, or arranging for leveraged partners to conduct, a variety of innovative and customized seminars, speeches, workshops and feedback sessions that highlight IRS benefits and emerging issues and new legislation to targeted audiences. Delivers objectives through a diverse portfolio of partners requiring customized marketing strategies to promote voluntary compliance.
Participates in providing technical tax law guidance, by conducting, or training partners to conduct, seminars, speeches, workshops and one-on-one feedback sessions that highlight IRS services, products and pertinent tax law modifications to targeted audiences to promote voluntary compliance.

This position has career progression. If you are selected at a grade level lower than the full working level, you may be non-competitively promoted as your career progresses. For example, you may be hired as a GS-05, but if the position has career progression to GS-11, then you may move from a GS-05 to a GS-11 in as little as three years.

Requirements

Conditions of Employment:

Must be a U.S. Citizen or National and provide proof of U.S. Citizenship.

Qualifications

Federal experience is not required. The experience may have been gained in the public sector, private sector or one year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

You must meet the following requirements by the closing date of this announcement:

QUALIFICATION REQUIREMENTS:

GENERAL EXPERIENCE/EDUCATION FOR GS-05 LEVEL: You must have three years of general experience, one year of which was equivalent to level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. General experience includes: Analyzing problems to identify significant factors, gather pertinent data, and recognize solutions; Planning and organizing work; Communicating effectively orally and in writing. Such experience may have been gained in administrative, professional, technical, investigative, or other responsible work. Experience in substantive and relevant secretarial, clerical, or other responsible work may be qualifying as long as it provided evidence of the knowledge, skills, and abilities necessary to perform the duties of the position to be filled. Experience of a general clerical nature is not creditable.

OR

You may substitute education for general experience as follows: four-year course of study leading to a bachelor's degree from an accredited college or university.

OR

A combination of qualifying education and experience equivalent to that described above.

SPECIALIZED EXPERIENCE/EDUCATION FOR GS-07 LEVEL: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 grade level in the Federal service. Specialized experience includes: Experience assisting with developing and promoting marketing products, services, and communication plans for the purposes of disseminating material and informational products for the purpose of educating customers, taxpayers, and/or partners on various matters, such as tax law or related tax procedures. Experience establishing and maintaining effective relationships, making oral presentations, and producing written products.

OR

You may substitute education for specialized experience as follows: 1 full academic year of graduate education in a related field of study.

OR

Superior Academic Achievement may be met by having a Bachelor's degree, with a GPA of 2.95 or higher on a 4.0 scale for all completed undergraduate courses or those completed in the last 2 years of study, or a GPA of 3.45 or higher on a 4.0 scale for all courses in the major field of study, or rank in the upper one third of the class in the college, university, or major subdivision, or membership in a national honor society recognized by the Association of College Honor Societies.

OR

A combination of qualifying education and experience equivalent to that described above.

SPECIALIZED EXPERIENCE/EDUCATION FOR GS-09 LEVEL: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized experience includes: Experience with the development and promotion of materials to customers, taxpayers, and/or partners through the planning and implementation of marketing and communication plans, as a means to inform and educate customers, taxpayers, and/or partners on various matters, such as tax law and/or tax related procedures; Experience establishing and maintaining effective relationships; Experience making oral presentations and producing written products.

OR

You may substitute education for specialized experience as follows: a master's or equivalent graduate degree in a related field of study.

OR

2 full academic years of progressively higher-level graduate education in a related field of study.

OR

L. B or J.D., if related.

OR

A combination of qualifying education and experience equivalent to that described above.

Education

For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected.

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program.

Additional information

Subject to a 1-year probationary period (unless already completed).
Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
We may select from this announcement or any other source to fill one or more vacancies.
This is a bargaining unit position.
Tour of Duty: Day Shift - Start and stop times between 6:00 a.m. and 6:00 p.m.
Alternative work schedule, staggered work hours or telework may be available.
In the event that a building is closed due to rent management, new hires may be placed in a local commuting location.
Telework Eligible Positions: Telework eligible positions do not guarantee telework. Employees must meet and sustain IRS telework eligibility requirements and supervisor's approval to participate in the IRS Telework Program.

Required Documents

The following documents are required and must be provided with your application. All application materials, including transcripts, must be in English.

Online Application - Questionnaire
Education - See Education Section above
Registration/License (if applicable) - active, current registration/license
High School Diploma (or equivalent) - If you are 16 or 17 years of age, you MUST submit documentation of graduation from high school (or equivalent); OR completion of a formal vocational training program; OR statement from school authorities agreeing with your decision to pursue employment rather than continuing your education.

Please note that if you do not provide all required information, as specified in this announcement, your application will be determined incomplete, and you will not be considered for this position.

How to Apply

The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on 10/25/2024. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday).

To preview the Application Questionnaire, please click the following link:

To begin the application process, click the "Apply Online" button.
You will be re-directed to USA STAFFING to complete your application process; answer the online questions and submit all required documents.
To complete, you must click the "Submit Application" button prior to 11:59 PM (ET) on 10/25/2024.

To verify the status of your application both during and after the announcement open period, log into your USAJOBS account.

Agency contact information

IRS Kansas City External

Email:

Address:
TS - CARE-Customer Assistance, Relationship and Education
1111 Constitution Ave NW
Washington, DC 20224
US

Next steps

Treasury believes in a working environment that supports inclusion; to review reasonable accommodation policies and procedures please visit. We provide reasonable accommodation to applicants with disabilities on a case-by-case basis; contact us if you require this for any part of the application and hiring process.

Once your application package and online questionnaire is received you will receive an acknowledgement email. You are responsible for checking status updates and notifications in USAJOBS.