Collections Specialist (Base + Uncapped BONUS!)
At RIVO, you will find we recognize hard work and performance, foster a culture of growth, and encourage collaboration across departments. We value the unique skills and experiences that each employee brings to the table, recognizing that this diversity strengthens our company and helps us fulfill our core values: Respect, Integrity, Value, and Opportunity. If you share these same values and are eager to grow both personally and professionally, we encourage you to explore opportunities with us and apply today to join our dynamic team!
Company Benefits
- Optimal Work-Life Balance: Benefit from a schedule with no evening or weekend work – enjoy your weekends for relaxation and personal time.
- Childcare & Family Support: Receive up to $5,000 annually in childcare reimbursement to ease the balancing act of work and family & Exclusive access to comprehensive fertility treatment coverage to financially support your family-building journey.
- Stay Fit for Free: Join our FREE weekly group workouts and keep your health and energy levels at their peak.
- Company Events & Social Hours: Enjoy regular happy hours and company-wide events to celebrate achievements and build community with fellow employees.
- Padres Tickets: Catch a Padres game with exclusive access to season-long raffle drawings in the RIVO ticket section. Go Padres!
- Daily Perks: Savor FREE coffee, energy drinks, and snacks – fueling your productivity and satisfaction!
- Parking & Commute Made Easy: Say goodbye to commuting hassles and high gas prices – enjoy a company-paid parking or MTS pass.
- Dedication Incentives: Opportunity to earn more money with our perfect attendance incentive – your dedication and reliability deserve recognition.
- Generous Time Off: Recharge and live your best life with company paid holidays and PTO each year.
- Comprehensive Health Coverage: Benefit from medical, dental, and vision plans with a 70/30 cost share—because your well-being is our priority.
- Secure Your Future: Take advantage of our 401(k) plan with employer matching to invest in your future with confidence.
We are seeking motivated, driven, and experienced Collectors to join our growing team!
You will play a crucial role in negotiating payment arrangements for customers who have fallen past due on their loan. Every deal you close puts you one step closer to unlocking unlimited earning potential!
Why Apply?
- Uncapped monthly Bonus potential (top collectors earning $5k+)!
- Hands-on training program geared to set you up for success!
What You’ll Do:
- Engage in respectful and persuasive conversations with customers to overcome objections, reach payment arrangements, and encourage timely payment of overdue loan accounts.
- Meet and exceed performance metrics, including collection quotas, number of calls, on-call time, etc.
- Provide clear information and guidance to customers on their outstanding balance, payment options, and settlement procedures while addressing their questions and concerns.
- Utilize active listening and empathy to build rapport with debtors, drive customer retention, and promote second chance loan programs.
- Maintain a professional demeanor, adhere to company processes, and ensure accuracy in data entry and record-keeping.
- Perform other duties and responsibilities as assigned.
What We Look For:
- High school diploma, GED, or equivalent experience required.
- Prior experience in debt collections and/or a quota-driven position within a call center environment is strongly preferred.
- Prior work experience as a collections specialist, collections agent, debt recovery specialist, debt collector, debt collections agent, etc. is strongly preferred.
- A positive attitude, resilience, and ability to handle rejection gracefully.
- Results-oriented and target-driven mindset with a willingness to go the extra mile to achieve collections quotas.
- Adaptability to evolving negotiation techniques, strategies, and product offerings.
- Exhibits a can-do attitude, is coachable, and motivated to achieve quotas.
- Extremely reliable and dependable.
- Excellent negotiation skills and strong comfortability with persistence.
- Strong ability to remain professional in escalated customer situations.
- Strong ability to describe and explain products and services to consumers.
- Strong verbal and written communication skills.
- Strong attention to detail and multitasking skills.
- Strong organizational skills and ability to prioritize and manage time effectively.
- Proficient in Outlook, and Microsoft Office Suite or related software.
We offer a comprehensive compensation and benefits package where you will be rewarded based on your performance and recognized for the value you bring to the business. The starting hourly rate for this job is $20.00 per hour.
RIVO Holdings, LLC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, citizenship status, disability, age (40 years old or older), and genetic information (including family medical history), past or present military or veteran status, or any other characteristic protected by applicable law.
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