ACCOUNT MANAGER / COLLECTION SPECIALIST

ZippyApp - Recruitment Marketing • Bossier City, LA, United States • $200k - $250k / year • 5m ago

The Account Manager is responsible for contacting all customers whose Rental Agreements have expired and working with them in whatever is feasible to maintain the account. This position, though requiring extensive telephone collection type activity, is more a sales than a collections job. The Account Manager’s priority is to re-sell the Rental Agreement and educate the customer rather than simply calling to collect money.

Job Opportunity:
Account Manager / Collection Specialist is a great opportunity and offers great pay and benefits.

Requirements/Responsibilities
Account Manager / Collection Specialist main responsibilities include, but are not limited to the following:

Contact all customers whose Rental Agreements have expired for non-renewal and determine the customer’s need, expectation or problem. This will most often be done by phone but may require going to the customer’s residence to either discuss their account or pick up the merchandise either at the customer’s request or as dictated by Company Policy.
Demonstrate diligence, urgency, impartiality and consistency regarding accounts management.
Contact references on all accounts that do not return calls.
Mail letters according to mail program.
Recognize and create opportunities to renew customer agreements.
Schedule voluntary turn-ins of merchandise when bringing a Rental Agreement current is not likely.
Handle field collections and de-installations.

We offer competitive base pay, commissions, bonuses and a complete benefits package.

Minimum Requirements:
Valid State Driver License with a clean driving history. We conduct drug screen & background check.

Prior experience as a sales agent, rental agent, account executive, account manager, account collection, rent to own, automotive sales is important to the success at this job.

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