Company Description
Fairmont Hotel Vancouver, known as the ‘Castle in the City’, with its chateau-style green-clad copper roof and gargoyles is an architectural landmark in the heart of Downtown Vancouver that captures the hearts and imaginations of all who visit. A registered heritage property operating since 1939, the hotel symbolizes grandeur and timeless elegance. In spring 2019, Fairmont Hotel Vancouver completed a $75M, five-year multiphase revitalization project. With its prestigious address on Georgia Street, this castle is surrounded by a diverse arts community of galleries and theatres, a thriving shopping district, exhilarating nightlife and world-class cuisine. Join our team and welcome our guests to extraordinary experiences at their home away from home.
Job Description
Assistant General Manager, Notch8 Restaurant & In-Room Dining
Are you a passionate foodie who is not afraid of thinking outside the box? As Assistant General Manager for Notch8 Restaurant and In-Room Dining, you will assist in strategically leading the team to take guest satisfaction to the next level. You will work alongside the Restaurant Chef to rally the team and create vibrancy, style and buzz with our product and service. Your consistent attention to detail and outstanding organizational skills will ensure a flawless experience for our Guests.
Our Culture & Benefits:
- An inclusive, empowering, and positive company culture where we place people at the heart of everything we do.
- A competitive salary starting at $72,000 with annual compensation reviews based on market, performance, and capabilities.
- The opportunity to have fun at work, alongside passionate hospitality professionals who strive to make the world a more welcoming place.
- A complimentary meal during your shift through our Colleague Dining Program.
- A travel reimbursement program for TransLink monthly passes.
- Complimentary dry-cleaning of business attire up to $50 per month.
- An extensive benefits package including medical, dental, vision, life and disability insurance.
- A company-matched pension plan and ability to enroll in the ACCOR Group Registered Retirement Savings Plan (GRSP).
- Starting 10 days of paid vacation earned each calendar year and increasing with length of service, 12 statutory holidays and paid birthday leave.
- One complimentary hotel stay with breakfast for two through our BE OUR GUEST program, including an employee benefit card offering discounted room and food & beverage rates at Accor properties worldwide.
- Free learning programs through our Academies and discounted programs and courses through eCornell.
What you will be doing:
- Reporting to the General Manager of Notch8, you will position the restaurant as one of the top dining destinations in the Vancouver downtown area.
- Work closely with the Executive Restaurant Chef to execute a smooth and flawless operation for both the Front and Heart of House.
- Ensure optimal performance by being a consistent presence on the floor to support and lead the team to deliver service excellence.
- Motivate, lead, coach and monitor the performance levels of all team members.
- Direct as well as participate in the training and coaching of new and existing team members.
- Drive revenue and profit through the development and implementation of strategies, practices and promotions while maintaining the integrity of the overall concept.
- Drive Notch8 budgeting and forecasting process while adhering to budgetary guidelines established for the outlet (labour productivity, revenue, and expenses).
- Demonstrate and hold the team accountable to the highest standards of internal and external customer service at all times.
- Demonstrate a talent-based approach to recruitment, including creating, evaluating, and executing effective recruitment and retention strategies for the team.
- Create and maintain effective scheduling practices to ensure adequate staffing levels that satisfy guest and business needs, while following the Collective Agreement.
- Work closely and in partnership with Culinary & Stewarding teams to ensure all food service exceeds guest expectations while promoting teamwork as part of the daily service culture.
- Effectively monitor and continue to develop Food & Beverage controls.
- Drive and promote the growth and development of internal talent.
- Continuously generate innovative ideas and promotions to maximize and increase revenues.
- Foster and maintain high colleague engagement, performance and team spirit in a fun working environment.
- Manage online reputation by responding in a timely and professional manner and handling any concerns.
- Follow up on guest complaints and ensure appropriate internal follow up, including implementing training resolutions and effective performance management where applicable.
- Have a working knowledge of the Collective Agreement and its applications within the department and hotel.
- Collaborate with other departments to ensure effective operation of the hotel.
- Actively participate in the Vancouver restaurant community.
- Actively participate in Fairmont Hotel Vancouver’s Sustainability Program (Planet 21) and champion department-specific action items.
- Participate and ensure representation in Hotel’s recognition, service excellence, health & safety, and diversity & inclusion committees.
- Direct and maintain the safety and sanitation of both front and heart of house restaurant operations per provincial health regulations & EcoSure standards.
- All other duties and special projects as assigned.
Qualifications
Your experience and skills include:
- Service focused personality is essential and 2 years’ management experience in an upscale food & beverage restaurant.
- Previous experience working in a hotel and/or unionized environment a strong asset.
- Demonstrated passion for the Food and Beverage industry and knowledge of current trends.
- Ability to work a rotating and flexible schedule to meet business needs, including weekends, holidays, early mornings and late nights.
- Demonstrated ability to drive revenues and profit without sacrificing colleague and customer experiences.
- Proven ability in menu design, offerings, effective marketing plans, and on-line reputation management.
- Previous bartending experience and cocktail creation an asset.
- Extensive knowledge of spirits, wine, and beer required.
- Previous point of sale system experience required.
- Computer literate using Microsoft Office suite required.
- Proven ability to build and maintain good relationships with all stakeholders.
- Communicate thoughts, actions and opportunities clearly with strong networking skills.
- Ability to lead by example, believe in a strong team culture and set the scene for high performance.
- Highly responsible & reliable.
- Ability to work well under pressure in a fast-paced environment.
- Ability to work cohesively as part of a team.
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
- Ability to work a flexible schedule including weekends, early morning and late night shifts.
Additional Information
Visa Requirements:
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com
Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS
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