Apply now Job no: 543145
Work type: Staff
Location: Sacramento
Categories: Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Information Systems & Technology, On-site (work in-person at business location)
Classification Title: Information Technology Consultant - Career
Priority Application Date (Posting will remain open until filled): Tuesday, October 15, 2024 @ 11:55pm PT
Hiring Preference:
Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2, 5, 7, and 9 will be given first consideration in the recruitment.
Position Summary:
The Financial Aid & Scholarship Office processes over 50,000 applications annually and offers over $300M in federal, state and institutional aid to an estimated 72% of the student population. The incumbent provides a wide range of support to the day-to-day administration of these funds; such as, running necessary operational reports, sending regular student communications, analyzing, troubleshooting and/or resolving service tickets via ServiceNow platform, streamlining business processes and leveraging technology for continuous improvement, updating imaging & workflow system for new Aid Year (AY) start-up.
The Financial Aid System Analyst understands the business process and functional needs of system modules and configurations, regular use, and data structures of the assigned PeopleSoft module; Financial Aid and Scholarships. The position serves as a campus Subject Matter Expert (SME) for the CSU’s Common Management System (CMS), the CSU version of PeopleSoft’s Campus Solutions Product.
The incumbent works under the direct supervision of the Director, Financial Aid & Scholarships and supports IT-based business processes in the Financial Aid & Scholarship Office. This includes developing and maintaining knowledge of financial aid lifecycles and the various processes that support operations. Some of the functions performed in this capacity may include but is not limited to the following:
- Assists with detecting and identifying problems and deficiencies in Financial Aid technology systems (i.e. PeopleSoft, OnBase);
- Assists in providing functional support for the financial aid modules of PeopleSoft CMS system and OnBase Image & Workflow system;
- Writes and maintains documentation for user guides, instructor guides and procedural guides;
- Provides support for OnBase Imaging & Workflow for the Financial Aid & Scholarship Office;
- The incumbent acts as an interface between Information Resources & Technology (IRT) and the functional area, providing module configuration, testing coordination and support, escalating technical issues and change requests as needed;
FLSA: Non-Exempt (Eligible for overtime compensation)
Anticipated Hiring Range: $5,158.00 per month (Anticipated hiring rate is at or near the minimum of the Classification Salary Range)
CSU Classification Salary Range: $5,158.00 per month - $12,730.00 per month
Work Hours: Monday-Friday, 8am-5pm. Work hours may vary depending on operations.
Required Qualifications:
Experience/Education:
- Demonstrated ability to analyze and evaluate situations and data, make accurate recommendations on appropriate course of action, leading to the development and improvement of administrative systems.
- Experience in one of the following functional areas: Admissions, Records, Registration, Financial Aid, Academic Advising, Veteran’s Affairs, or related student service functions in a college or university setting.
- Bachelor’s degree in business or a related field of study from an accredited university. May be substituted for work experience with school-based-software systems and/or business process analysis.
Knowledge, Skills, & Abilities:
- Knowledge of IT systems in general and experience troubleshooting basic client and software issues.
- Ability to contribute to the completion of broader and more complex organizational or program projects and goals. Often provides project leadership or represents the work unit on key projects within and outside the organization.
- Ability to analyze and address problems using reasoning and the interpretation and application of theories and principles to develop and recommend alternatives and best courses of action.
- Ability to organize and manage multiple complex projects and prioritize and perform work assignments effectively.
- Ability to make independent decisions and exercise sound judgment.
- Ability to compile, write, and present reports related to program or administrative specialty.
- Commitment to maintaining a welcoming and inclusive work environment with diverse colleagues and constituents including faculty, students, staff, and members of the community.
Conditions of Employment:
- Ability to successfully pass a background check
Documents Needed to Apply:
Failure to upload required documentation may result in disqualification.
California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability.
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