Description
Now Hiring! Solutions Consultant
Full Time
Monday to Friday - Day shift.
Salary: $65,000.00 - $75,000.00 per year + commissions
Startup on the rise! Work in a motivated and growing team. Room for growth. Full Benefits. PTO. Paid Holidays. Fun culture. Referrals paid.
We are looking for an experienced Solutions Consultant to join our Managed IT Services firm. Will need to act as the primary point of contact for client relationships, maintain opportunities and produce reports on a regular basis for client evaluations.
What You'll Do
- Assist with maintaining CRM
- Set standards for clients
- Daily management and tracking of time, tickets, activities, and tasks
- Provide client budgets
- Ensure client satisfaction
- Overall business development
- Identify and skillfully recommend improvements in client environments
- Proactively engage with team to maintain client environments
- Quickly and knowledgeably solve client issues
- Solicit and share client/prospect feedback
- Assist in documentation efforts around our product offerings and internal knowledge base
- Effectively assist entire team with product knowledge
- Visit local client sites when needed
- Work with leadership to consolidate efforts and get results
- Work with team to build roadmaps
- Understand, follow, and improve SOPs
What You'll Need
- Experience with CRM (customer relationship management tool) required
- Must understand how to track Opportunities and Sales Activities
- Experience with ticketing system(s) a plus
- Background in desktop, system and network admin is a plus
- Enjoy moving around and interacting with clients
- Best practice conversations as it relates to Service Delivery, Infrastructure Uptime, Performance, and Security
Competencies
- Exceptional client service skills
- Pick up concepts
- Verbal/written communication skills
- Capable of relating technical information to diverse types of individuals
- Self-motivated
- Multi-tasker
- Set priorities
- Meet individual deadlines
- Accomplishing team objectives
- Resolve client issues appropriately and in a timely manner
- Develop and maintain effective, positive internal/external working relationships
- Tackle complex escalations independently and/or with your team
- Follow SOP and participate in improvement of Standard Operating Procedures
Knowledge And Experience
Bachelor's Degree, Technical school, certifications or similar
Experience working in a client service-oriented position a major plus
General knowledge and ability to speak about evolving IT products and processes including but not limited to:
- Hardware
- Network fundamentals & design
- Licensing
- Security
- Backup & DR
- Cloud services
- File/Print Services
- Virtualization
- VoIP
Requirements
- Valid Driver's License
- Own Vehicle for Transportation to/from Client Sites
- Valid Car Insurance
- Must be willing to commute to Erdenheim, PA
- Must be willing to visit client sites
- Background check for security of our customers
- Must have ability to lift up-to 50lbs of technical equipment
- We support clientele nationally and continue to expand. We offer a challenging environment that promotes work/life balance, fosters growth of employee skill sets, and rewards those who enjoy learning.
- NO RECRUITERS PLEASE
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
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