SUMMARY:
Contribute to the professional standing of the Company by supplying clients and candidates with outstanding service and results in the areas of temporary and direct hire recruiting and placement support. These are achieved by consistently recruiting, pro-actively promoting, and job-matching qualified candidates to relevant clients. Additionally, this role includes expanding our customer base through ongoing relationship development and satisfaction. This position participates as a productive employee in a collaborative environment. Participation includes complying with all company policies, workforce strategies, revenue projections, systems mastery, and maintaining teamwork, reliability, professionalism, and work quality.
Supervision exercised:
None
ESSENTIAL DUTIES AND FUNCTIONS:
The percentage of time performing the essential duties may fluctuate under special circumstances.
- Maintain accurate attendance
- Review individual performance with leadership weekly, monthly, quarterly
- Complete assigned ongoing training and development.
- Prioritize and plan daily, weekly, monthly activity blocks to meet Weekly Key Performance Indicators and Monthly Performance Standards.
- Consistently perform current client retention actions and new client targeting actions to maintain and grow customer relationships, including but not limited to:
- Call and meet with prospective and current companies to assess temporary and direct hire staffing needs, suggest relevant services and candidates with access to tools and resources.
- Obtain job orders, verify all job order information, and quote approved pricing; using our job order tools.
- Apply independent discretion by accurately identifying and recommending pre-qualified candidates to job orders and writing attractive and accurate profiles outlining professional recommendations of submitted candidates.
- Immediately consider, recommend, reply to, and submit all qualified candidates to job orders, including candidates from teammates.
- Coach candidates and clients through the hiring process with reliable response time and clear instructions.
- Complete weekly and monthly client and candidate retention quality calls and one-on-one meetings using our QC tools.
- Consistently perform recruiting and relationship nurturing actions to maintain and grow a qualified candidate pool, including but not limited to:
- Utilize the internet, networking, and company systems to search for applicants, applying a strategic approach to target qualified talent when necessary.
- Attract interested and qualified applicants to the Company and relevant job openings through verbal and written communications.
- Interview applicants for qualifications, interests, priorities, and availability, using Company provided processes and tools, including accurate and complete documentation in the system of interview information gained.
- Ensure considered candidates are screened, tested, and referenced as required for openings.
- Negotiate pay and other benefits and perks with candidates when applicable while ensuring a level of consistency in compensation with others assigned to a client in a similar position.
- Identify needed candidate inventory job functions and proactively manage time blocks to source, interview, and maintain identified inventory levels of people.
- Coach candidates during the placement period and throughout assignments to improve reliability, performance, work quality, and retention.
- Respond timely to customer outreach, requests, ideas, and suggestions.
- Handle grievances and formal complaints with a sense of urgency, immediately reporting complaints of harassment, discrimination, bullying, and retaliation to All-In-1 Human Resources (refer to discrimination and harassment policy for full details).
- Handle all performance-related counseling and corrective action with under-performing associates.
- Work with clients to assess appropriate employment considerations before ending an assignment.
- Consult with All-In-1 Human Resources in advance to terminate an associate from the Company or before ending the assignment of an associate with a recent complaint or accommodation need.
- Comply with company policies, safety protocols, collections standards, Quality Manual, Documentation Standards, and system procedures in the company-provided systems.
- Take meal and rest breaks as required in accordance with state and local laws, as applicable.
PREFERRED PRIOR EXPERIENCE:
- Two years or more of similar customer development experience or completion of an in-house training.
- No more than two jobs (2 companies) in the recent two years.
- Paid in a prior position on a commission or bonus plan, based on performance or goals.
WORK ENVIRONMENT & MENTAL REQUIREMENTS:
The requirements described here are representative of those that must be met by the employee to successfully perform the essential functions of the job with or without reasonable accommodation.
- Stay focused and productive when working independently or remotely.
- Interact with a variety of individuals positively and collaboratively.
- Employ emotional intelligence during change management of procedures and policies and when receiving feedback.
- Perform under pressure with conflict situations, multiple tasks with competing deadlines, and complex problems.
- Exercise sound independent judgment in making suitable placement decisions and recommendations based on the requirements of the positions.
- Respond with good judgment to negative or demanding customer and employee feedback.
- Understand, remember, and follow written, video, and verbal instructions.
- Intelligence to learn new procedures and tools quickly and apply them accurately.
- Communicate with and work in proximity to employees, clients, and candidates weekly.
- Collect and enter data in the assigned systems each day.
- Comprehend and navigate digital information systems, files, and videos.
- Participate in client meetings at their locations.
COMMUNICATION SKILLS: (digital, written & verbal):
- Consistent grammar, spelling, and sentence structure.
- Comprehensible.
COMPUTER/SYSTEM SKILLS REQUIREMENTS:
- Type 36 WPM. Basic level in using MS Office Excel, Word, and Outlook. Current proficiency using the internet. Current proficiency in navigating, documenting, and utilizing similar processing systems for Applicant Tracking, Sales, Marketing, or Customer Service.
EDUCATION, CERTIFICATES, LICENSES, REGISTRATION REQUIREMENTS:
PHYSICAL REQUIREMENTS (for each requirement indicate % of the time):
The percentage of time performing physical requirements may fluctuate based on any reasonable accommodations.
- Speaking 50%
- Driving 30%
- Lifting 2%
- Hearing 50%
- Repetitive Motion 15%
- Carrying 5%
- Standing 15%
- Air & Public Transportation Travel <5%
- Twisting 5%
- Sitting 70%
- Operating Equipment 2%
- Bending 5%
- Walking 15%
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