at Oracle in Topeka, Kansas, United States
Job Description
CX Cloud Consulting Technical Manager – Oracle Field Service Cloud
20820.Consulting Technical Manager.IC4
About Oracle Consulting Services (OCS)
Oracle Consulting Services (OCS) is focused exclusively on Oracle Cloud solutions and staffed with the experts that others turn to for best practices. With our global scale of more than 7,000 experts in more than 100 countries driven by core values of client service, candor, collaboration, commitment & character, we collaborate with our customers on their Oracle journey using our proprietary Cloud native methodology covering governance, people, process and technology as quickly and cost-effectively as possible with the lowest risks.
Oracle Consulting Services leads in customer success, delivery excellence and innovation. Our experts deliver industry-leading solutions utilizing their experience and the most sophisticated Oracle product access, capabilities, methods, and tools across diverse industries and geographies. Our 100% Oracle Cloud Certification mandate ensures our customers’ projects are staffed with the best in the business.
Job Description
The CX Cloud Consulting Technical Manager is an experienced team lead with the primary responsibility of designing and delivering Oracle’s CX consulting service offerings for Oracle Field Service Cloud – based on industry-leading embedded business processes of Oracle’s cloud solution.
- Leads the creation of functional and/or technical designs of complex engagement(s) ensuring high quality, integrated software solutions within constraints of time and budget.
- Implements innovative solutions as an acknowledged independent subject matter expert within Oracle.
- Responsible for technical set-up, standards, design, implementing, and communicating best practices for project teams throughout project execution.
- Understands cross-solution impacts and demonstrates expertise in multiple business processes across two or more solution areas.
- Analyzes business needs to help ensure the Oracle solution meets the client’s objectives by combining industry best practices, product knowledge, and business acumen.
- Exercises judgment and business acumen in selecting methods and techniques to deliver functional solutions on non-routine and complex aspects of applications and technology installations.
- Leads client workshops across multiple stages of the project lifecycle, effectively consulting with management of client organizations and influencing client leadership as a trusted advisor.
- Resolves complex client functional issues by recommending and demonstrating solutions.
- Designs, builds, and tests high complexity integrations to/from Oracle Cloud Applications.
- Responsible for QA review at each phase of the project lifecycle.
- Identifies issues and risks impacting the project, proposes and acts upon options for resolution, and escalates as appropriate.
- Proactively monitors application quarterly releases, determines impact, and communicates with clients.
- Contributes as a functional/and or technical resource for sales pursuits.
- Identifies as a solution set owner by continually growing product, functional, technical, and industry knowledge through training/certification.
Key Responsibilities
Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices. Demonstrates expertise to deliver functional and technical solutions on customer engagements with varying complexity. May lead the solution design and implementation aspects of engagement(s) ensuring high quality, integrated software solutions within constraints of time and budget. May act as the team lead on projects, providing coaching, guidance, and feedback to develop skills of team members. Effectively consults with management of customer organizations. Participates in business development activities. Develops and leads detailed solutions for projects with varying complexity.
Preferred Qualifications:
- Bachelors Degree preferred.
- A strong record of accomplishment with 5+ years of Oracle Field Service Cloud delivery experience (including gathering business requirements, gap analysis, designing demos, UAT and SIT, and system configuration).
- Exceptional communication skills.
- Able to travel as needed; up to 60-70% of the time.
Professional Skills
- Ability to thrive within a highly competitive and complex work environment.
- Perseverant, ‘can-do’ attitude (i.e. seeking multiple alternatives to ‘get the job done’ when the initial approach doesn’t succeed).
- High levels of energy, creativity and enthusiasm with a desire to work with a winning team.
- Experienced leader who is curious, passionate about results and highly customer focused.
- Proven ability to operate in a networked environment (matrix-model, multiple reporting/interaction-lines).
- Strong interpersonal and communication skills; fluent with written and spoken English.
- Excellent leadership acumen.
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range: from $88,500 to $199,500 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
- Medical, dental, and vision insurance, including expert medical opinion.
- Short term disability and long term disability.
- Life insurance and AD&D.
- Health care and dependent care Flexible Spending Accounts.
- Pre-tax commuter and parking benefits.
- 401(k) Savings and Investment Plan with company match.
- Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
- 11 paid holidays.
- Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
- Paid parental leave.
- Adoption assistance.
- Employee Stock Purchase Plan.
- Financial planning and group legal.
- Voluntary benefits including auto, homeowner and pet insurance.
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse.
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