Job description: Define Conversational AI requirements with the business. Build, configure and implement applications utilizing the following technologies: Java, Spring Boot, Hibernate, Rest API, Microservices, NoSQL (MongoDB), Kafka, RabbitMQ, Redis, PostgreSQL, Oracle SQL, HTML, JavaScript, ReactJS, PCF Cloud, AWS, Kubernetes, Git, Jenkins, Python. Conversational AI and/or IVR experience is a plus, but will consider a strong candidate without AI experience.
Responsibilities:
Devise and present solutions to larger audiences to ensure buy-in by both business and technical teams.
Troubleshoot and resolve issues related to multimedia products as a result of alerts or customer complaints, including identification of root cause and prevention measures.
Participate in implementation and support expansion of new conversational AI initiatives.
Interface with QA and business users on a need basis for any issues/challenges and support on-call production activities. Work closely with onsite and offshore teams in delivering best-in-class solutions in the Contact Center space.
Provide counsel and advice to top management on significant Application Development matters, often requiring coordination between organizations.
Act as the principal designer for complex major systems and their subsystems utilizing a thorough understanding of available technology, tools, and existing designs.
Provide comprehensive consultation to business unit and IT management and staff at the highest technical level on all phases of application programming and processes for diverse development platforms and computing environments.
Work closely with client and IT management and staff to identify application development solutions, new or modified programs, reuse of existing code, or integration of purchased solutions.
May code new or modified programs, reuse existing code, and/or integrate purchased solutions. Document, test, implement, and provide ongoing support for the applications. Focus on providing thought leadership and technical expertise across multiple disciplines.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers, and patients. Join us in driving growth and improving lives.
#J-18808-Ljbffr
