CUSTOMER CARE CONSULTANT:
The Customer Care Consultant is vital to delivering customer service and offering a distinctive shopping experience that drives sales results. The Customer Care Consultant is primarily responsible for aiding customers through concierge-level service. The Customer Care Consultant conducts day-to-day operations within the retail location while adhering to company policy and industry regulations.
WHAT YOU WILL DO:
- Adhere to the company mission statement and core values, while maintaining high ethical standards and professionalism
- Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns
- Lead tours of sales floor within the store, making product recommendations based on ongoing research of products available
- Retain thorough and comprehensive knowledge of the customer and member benefits, discounts, coupons and promotions, encouraging memberships for guests
- Abide by product handling procedures, including company safety and health policies as well as regulatory agency compliance
- Maintain cleanliness and organization of store by stocking retail items and supplies, sweeping, mopping, and sanitizing
- Operate cash register, computer-based POS system, and cash drawer
- Work as part of a team to ensure sales, guest satisfaction, and designated timelines meet compliance goals.
- All other job duties as assigned
WHAT YOU WILL NEED:
- High School diploma or General Education Development (GED) required
- Associate or Bachelor’s degree in any field preferred
- Minimum of 2 years’ experience with customer service in retail
- Excellent computer, mathematical, language and reasoning skills
- Bilingual in Spanish preferred
- Excellent multi-tasking skills over the phone and in-person
- Occasionally requires local travel, as needed
- Occasionally perform desk-based computer tasks
- Frequently stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 25 pounds
- Occasionally twist/bend/stoop/squat, kneel/crawl
WHAT WE HAVE TO OFFER OUR EMPLOYEES:
We offer benefit packages that may include: Paid Time Off, Paid Holidays, and 401(k).
BONUS DUTIES YOU SHOULD UNDERSTAND:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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