at Netsmart in Overland Park, Kansas, United States
Job Description
Responsible for collaborating with clients to configure software solutions in pre-production and production environments.
At Netsmart, improving care delivery isn't just our aspiration, it's our passion!
For more than 50 years, we've been a healthcare software company developing technology and providing services in the behavioral health, human services, and Post-Acute markets. We collaborate with organizations and partner with our clients across the care spectrum to anticipate challenges, identify obstacles and recognize new opportunities as healthcare evolves. We continuously strive to advance our Netsmart technologies and offerings beyond the EHR by embracing new technology trends that empower healthcare professionals to provide the best possible care.
Bells AI - Senior Solution Delivery Consultant
We are seeking a dedicated and client-centric Solution Delivery Consultant to join our team to focus on our adoption of Bells AI with clients. In this pivotal role, you will lead adoption projects focused on training administrative staff and end-users to effectively utilize Bells AI, thereby enhancing their workflow and productivity. Your primary responsibility will be to ensure a seamless transition to Bells AI, guiding clients through the adoption process, and providing ongoing support to ensure they achieve their desired outcomes.
The Bells Digital Assistant is designed to make the documentation process faster, easier, and higher quality for behavioral health, addiction treatment, child and family services, IDD, autism, and direct service providers. Our artificial intelligence (AI) technology alleviates pain points to enable faster onboarding, staff retention and recruitment, reduce documentation time, enable concise clinical documentation, drive adherence and engagement in care plans, and maximize reimbursements.
With our Bells AI Adoption Projects, we go beyond mere training to ensure that our clients fully embrace and derive the utmost benefit from Bells AI. We pride ourselves on delivering exceptional client experiences and empowering healthcare agencies to optimize their clinical documentation processes through our cutting-edge technology.
Responsibilities
- Complete complex system configuration and assist with testing as necessary; ensure proper configuration management and change control processes.
- Gather and document business requirements based upon client requirements and known system functionality.
- Lead design sessions to uncover interdependencies and design decision impacts using recommended practices.
- Responsible for training, coaching, guiding, and mentoring Application Analysts and Consultants.
- Identify, resolve and report solution status, risks, and issues to client and Netsmart leadership; analyze data to determine configuration readiness.
- Develop client relationships and navigate through conflict and complex relationship situations to achieve business objectives.
- Identify and execute process improvement opportunities and efficiencies.
- Identify and generate documentation for best practices in methodology.
Qualifications
Required
- Bachelor's degree or equivalent relevant work experience.
- At least 2 years of health care information technology implementation experience including troubleshooting data and software applications.
- At least 1 year of process improvement experience.
- At least 1 year of project execution experience.
Preferred
- Experience with Netsmart EHR solutions.
- Experience within the Netsmart client industries (clinical, human services, long term care, senior living, etc.).
Potential travel 20% of the time as needed. Position may at times require extended or irregular hours outside of traditional office hours to support clients and projects across multiple time zones and any required travel.
Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.
Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law.
#J-18808-Ljbffr
