IntroductionDiscover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
OverviewHere at Gallagher – Employee Experience & Communication, we’re much more than emails and home mailers. We’re driving behavior change at scale for some of the biggest household names on the planet. From global tech giants and major retailers to healthcare systems and financial institutions, we find uniquely creative ways to take each workforce and transform it into a force of nature. Join our 250-strong multinational team of passionate employee communicators and start making a difference in the lives of employees worldwide.
Working in true collaboration with Enterprise level US clients, we’re building out a dedicated Client Service Consulting team, which means we need amazing people. One of those people is a US Enterprise Communication Consultant.
Our Consultants are responsible for the effective day-to-day delivery of communication solutions to our clients, and this position requires a strong writer with in-depth knowledge of employee benefits. You’ll be coming up with fresh and original concepts to develop content for deliverables across pretty much every channel and media there is, so you’ll need to be flexible, open-minded and able to think on your feet.
You must be able to write engaging headlines and copy that hooks people, but also enjoy working on long-form copy. You’ll need to be comfortable jumping between different projects all under one brand and tone of voice. Helping to craft messages and stories into meaningful communications – all with great attention to detail.
You must be comfortable with a fast-paced work environment, committed to deadlines and agile to change. You’ll be collaborating closely with members of the Client Service, Creative and Digital Team to deliver amazing experiences for audiences and measurable results for our client. If you’re looking for an opportunity where you can play a key role with a talented team and be a part of a very exciting, creative brand journey, this is for you.
How you'll make an impactA hands-on consultant with a passion for your communication who strives to create beautiful, simple experiences that deliver results. You know the ‘why’ behind every decision and present the work with confidence. Our clients will love you because you ‘get’ them. You personally ensure all deliverables meet your own high standards and the client’s expectations.
Client Delivery- Demonstrate strategic and conceptual thinking to create and manage original, persuasive and compelling work, across multiple projects for a variety of audiences and media.
- Understand and immerse yourself in the client’s strategic objectives and audience insights.
- Quickly understand the brand’s tone of voice (TOV) and style guidelines and write compelling, on-brand copy that is timely, informative, and actionable.
- Challenge and develop the output of the Creative Team, while maintaining quality and efficiencies.
- Develop cooperative solutions and cohesive storytelling through partnership with the senior design team, consultants, and SMEs.
- Present and sell your own work, both internally and externally.
- Working with Senior Consultant, contribute to the preparation and delivery of communication strategies, plans and presentations.
- Brief and/or review the content of other writers (internal and freelance) as required.
Relationships- Build strong relationships that enable day-to-day account, project and stakeholder management and, ultimately, successful and effective project implementation.
- Daily engagement with creative, copywriting, digital and strategy teams.
- Provide professional, high-quality service to all clients, colleagues and other third parties.
- Proactively manage all stakeholder expectations (internal and external), always aiming to exceed those expectations where possible.
- Mitigate project conflicts by proactively seeking outcomes that are acceptable to all stakeholders.
Administration- Accurately record all chargeable and non-chargeable time.
- Participate in at least one team presentation / thought leadership piece annually.
- Help create and maintain Client Development and growth plans.
Business development- Ensure the profitable growth of the business by identifying and proactively developing opportunities to secure additional revenue from the client.
- Proactively develop client case studies.
- Carry out duties following internal policies and procedures in accordance with applicable laws, rules, regulations, good governance, and Gallagher’s shared values, in particular, putting clients at the heart of our business.
About YouRequired: Bachelor's degree and 5 years related experience OR High School Diploma/GED and 10 years related experience.
Preferred:
Technical Knowledge- Competent technical specialist in employee benefits and internal communications.
Experience- Creative agency, marketing, consultancy or HR/Benefits communication experience preferred.
- 5+ years of project and client management experience required.
- A range of work to show – anything from conceptual to technical to editorial – ideally with a mix of long and short copy.
Skills/other- No egos. We want open, honest, optimistic, and collaborative.
- Superior attention to detail, a hatred of typos, and a love of grammar.
- Ability to write both creatively and technically, creating clear, succinct, persuasive copy.
- A flair for narrative and storytelling and an understanding of the role copy plays in supporting wider project and business goals.
- Ability and desire to push and be pushed to create outstanding work each and every time; can take on broad feedback and criticism.
- Service-oriented: outstanding customer service, ability to translate client needs, manage expectations, and develop and maintain strong relationships.
- Able to deal with change in a positive way.
- Excellent organization skills, with ability to work to tight deadlines and manage multiple tasks.
- Core consulting skills in communication and project implementation, including proactivity, questioning, listening, and taking a collaborative/partnership approach with clients (not order-taking).
- Ability to work under pressure, solve problems, and develop workable solutions.
- Confidence to challenge and negotiate with internal and external stakeholders when required.
- High level of proficiency in Microsoft Office and computing skills; experience using a Mac preferred.
Compensation and benefitsOn top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
- Medical/dental/vision plans, which start from day one!
- Life and accident insurance.
- 401(K) and Roth options.
- Tax-advantaged accounts (HSA, FSA).
- Educational expense reimbursement.
- Paid parental leave.
Other benefits include:
- Digital mental health services (Talkspace).
- Flexible work hours (availability varies by office and job function).
- Training programs.
- Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing.
- Charitable matching gift program.
- And more...
We value inclusion and diversity
Click Here to review our U.S. Eligibility Requirements.
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
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