Telephone Banking Consultant – Part Time Popular

Course • San Juan, TX, United States • $200k - $250k / year • 1m ago

Job title: Telephone Banking Consultant – Part Time

Company: Popular

Job description: At Popular, we offer a wide variety of services and financial solutions to serve our communities in Puerto Rico, United States & Virgin Islands. As employees, we are dedicated to making our customers' dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds. Are you ready for a rewarding career? Over 8,000 people in Puerto Rico, United States and Virgin Islands work at Popular. Come and join our community!

Training starts on July 2024
Duration: 8 weeks
Training Schedule: 8:00 am – 5:00 pm
Location: Guaynabo (On-site)

General Description: Provides customers excellent telephone service to assure the retention and growth of clients’ portfolio ensuring that customers receive the best service possible.

Essential Duties and Responsibilities: Analyzes client needs of service and claims, evaluates the different alternatives to satisfy them, and makes decisions to resolve them immediately. Promotes cross sales of financial products and services. Solves situations within the authority frame granted or refers those that are outside his/her authority. Provides information regarding products and services offered by Popular, such as loans, credit cards, credit lines, payments to vendors, balance inquiries, and others.

Education: 24 Bachelor’s degree approved credits.

Other Qualifications:

Excellent customer service skills, including telephone skills and telephone etiquette.
PC Skills including knowledge of Windows Microsoft Office Applications (Word, Excel, Power Point, etc).
Detail oriented with analytical skills.
Excellent oral and written communication skills in English and Spanish.

Values: Passion for People, Succeed Together, Own Every Moment, Build the Future.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary. If you have a disability and need assistance with the application process, please contact us. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

As Puerto Rico’s leading financial institution, we reaffirm our commitment to always offer essential financial services and solutions for our customers, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.