Location: Mayagüez, PR
Company: Popular
Workplace Type: On-site
- Training starts on October 2024
- Duration: 8 weeks
- Training Schedule: Monday to Friday 8:00 am - 5:00 pm
General Description
Provides customers excellent telephone service to assure the retention and growth of clients’ portfolio ensuring that customers receive the best service possible.
Essential Duties and Responsibilities
Analyzes client needs of service and claims, evaluates the different alternatives to satisfy them, and makes decisions to resolve them immediately. Promotes cross sales of financial products and services. Solves situations within the authority frame granted or refers those that are outside his/her authority. Provides information regarding products and services offered by Popular, such as loans, credit cards, credit lines, payments to vendors, balance inquiries, and others.
Education
24 Bachelor's degree approved credits.
Other Qualifications
- Excellent customer service skills, including telephone skills and telephone etiquette.
- PC Skills including knowledge of Windows Microsoft Office Applications (Word, Excel, Power Point, etc).
- Detail oriented with analytical skills.
- Excellent oral and written communication skills in English and Spanish.
Values
Passion for People
Succeed Together
Own Every Moment
Build the Future
Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.
ABOUT US
Popular is Puerto Rico’s leading financial institution and has been evolving since it was founded over a century ago. From a small bank, it has developed into a large corporation that offers a wide variety of services and financial solutions to our customers, with a presence in the United States, the Caribbean, and Latin America.
As employees, we are dedicated to making our customers' dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences, and backgrounds.
We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.
If you have a disability or need more information about requesting an accommodation, please contact us at asesorialaboral@popular.com. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.
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