Job Title: Lead Account Consultant
Location: Camden Arkansas
Department: Administration
Reports to: Area General Manager/Technician
Safety Sensitive Position
Pursuant to Act 593 of the Arkansas Medical Marijuana Amendment
Job Description
Job Summary:
To assist the Area General Manager/Technician in achieving the company’s mission, goals and objectives with the administrative policies and procedures; administrative personnel (Account Consultants) and customer service functions of the office. He/she is supervised by the Area General Manager/Technician.
Job Duties:
- Provide leadership and example in customer service, customer satisfaction, integrity, work ethic, and sales with expected trips to other sites.
- Train new personnel and monitor performance for each customer service agent.
- Perform various duties as outlined and specified by their supervisor.
- Perform backup bookkeeper duties and assist in various bookkeeper duties in Camden.
- Assist and possibly interview prospects for Account Consultant positions.
- Fill in any Account Consultant position during the absence of an employee.
- Work with their supervisor to prepare various reports.
- Establish or fulfill procedures to achieve administrative function in Sales and Quality Control.
- Establish policy for excellent customer service, administrative function, and personnel morale.
- Manage exceptional items in ICOMS such as gratis and commercial accounts.
- Manage bill issues both vendor and customer related.
- Inform their supervisor of morale issues, conflicts, or special items of interest with the staff of the business office.
- Maintain the aging report and any other job duties assigned.
Job Specifications:
Education: High School Degree or equivalent
Experience: 2 years Customer Service, Administration functions- programs and Sales
Knowledge:
- Expertise in customer problem solving
- Word processing and spreadsheet programs
- Excellent verbal communication skills
- Money management/Accounting skills
- Meeting customer satisfaction
Working Conditions:
Office environment / 40 hour work week is typical although overtime can be expected.
Some travel is expected between area sites.
Other:
Successful candidate must pass random drug screenings throughout employment. Candidate must have reliable transportation to and from work.
Excellent Compensation Benefits Are Provided
- Competitive wage
- Supplemental benefits available
- Medical insurance offered
- Paid sick and vacation
- One week of vacation after 90 days
- Paid holidays
- Paid personal day and floating holiday
- Paid parental leave
- Life and disability insurance coverage
- 401K matching contribution by the company
- Profit sharing
Application Process:
Send resume to:
Hope Community Television, Inc.
Attn: Area General Manager
506 S. Walnut St.
Hope, AR 71801
Email: mherr@wehco.com
CAM-TEL COMPANY IS AN EQUAL OPPORTUNITY EMPLOYER.
CAM-TEL COMPANY DOES NOT DISCRIMINATE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, AGE OR GENDER.
APPLICANTS MAY NOTIFY THE EEOC, FCC, OR OTHER APPROPRIATE AGENCY IF THEY FEEL THEY HAVE BEEN DISCRIMINATED AGAINST.
