Job Title: Lead Account Consultant

Location: Camden Arkansas

Department: Administration

Reports to: Area General Manager/Technician

Safety Sensitive Position

Pursuant to Act 593 of the Arkansas Medical Marijuana Amendment

Job Description

Job Summary:

To assist the Area General Manager/Technician in achieving the company’s mission, goals and objectives with the administrative policies and procedures; administrative personnel (Account Consultants) and customer service functions of the office. He/she is supervised by the Area General Manager/Technician.

Job Duties:

Provide leadership and example in customer service, customer satisfaction, integrity, work ethic, and sales with expected trips to other sites.
Train new personnel and monitor performance for each customer service agent.
Perform various duties as outlined and specified by their supervisor.
Perform backup bookkeeper duties and assist in various bookkeeper duties in Camden.
Assist and possibly interview prospects for Account Consultant positions.
Fill in any Account Consultant position during the absence of an employee.
Work with their supervisor to prepare various reports.
Establish or fulfill procedures to achieve administrative function in Sales and Quality Control.
Establish policy for excellent customer service, administrative function, and personnel morale.
Manage exceptional items in ICOMS such as gratis and commercial accounts.
Manage bill issues both vendor and customer related.
Inform their supervisor of morale issues, conflicts, or special items of interest with the staff of the business office.
Maintain the aging report and any other job duties assigned.

Job Specifications:

Education: High School Degree or equivalent

Experience: 2 years Customer Service, Administration functions- programs and Sales

Knowledge:

Expertise in customer problem solving
Word processing and spreadsheet programs
Excellent verbal communication skills
Money management/Accounting skills
Meeting customer satisfaction

Working Conditions:

Office environment / 40 hour work week is typical although overtime can be expected.

Some travel is expected between area sites.

Other:

Successful candidate must pass random drug screenings throughout employment. Candidate must have reliable transportation to and from work.

Excellent Compensation Benefits Are Provided

Competitive wage
Supplemental benefits available
Medical insurance offered
Paid sick and vacation
One week of vacation after 90 days
Paid holidays
Paid personal day and floating holiday
Paid parental leave
Life and disability insurance coverage
401K matching contribution by the company
Profit sharing

Application Process:

Send resume to:

Hope Community Television, Inc.

Attn: Area General Manager

506 S. Walnut St.

Hope, AR 71801

Email: mherr@wehco.com

CAM-TEL COMPANY IS AN EQUAL OPPORTUNITY EMPLOYER.

CAM-TEL COMPANY DOES NOT DISCRIMINATE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, AGE OR GENDER.

APPLICANTS MAY NOTIFY THE EEOC, FCC, OR OTHER APPROPRIATE AGENCY IF THEY FEEL THEY HAVE BEEN DISCRIMINATED AGAINST.

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WEHCO Media, Inc.

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Lead Account Consultant