Service Advisor Experience Preferred - Base Salary with Parts and Labor Commission! Earnings up to $90,000!
Job Intro
Autohaus is a fifty-plus-year, family-owned, franchised Volkswagen, Audi, and Porsche dealership in Lancaster County, Pennsylvania. As one of the most respected dealers in Lancaster, our customers and employees alike enjoy the warm personal environment that Autohaus provides. We believe culture makes a difference and we strive to build lasting relationships with our employees, customers, and the community. We value our employees and invest in their success. Due to our tremendous growth over the past 3 years, we need to hire Service Advisors for our Audi Service Center. If you are ready for a career with growth potential working with international leading brands, we would like to talk to you.
Job Description
Greet customers and assist them with any inquiries they may have. Perform vehicle walk around and documentation of customer concerns to enable the Technician to properly diagnose and service the vehicle.
Competitive pay plan: Base Salary with parts and labor commission! Earnings up to $90,000! Excellent insurance program with vision and dental. Stellar dealership reputation. Paid vacation. 401(k) retirement plan. Advancement within the company. More details available at the interview.
Responsibilities
- Greet customers and assist them with any inquiries they may have.
- Perform vehicle walk around and documentation of customer concerns to enable the Technician to properly diagnose and service the vehicle.
- Consult with customers on applicable service specials.
- Prioritize required services and be prepared to provide options upon request.
- Document declines for services and ask for follow-up on future service considerations.
- Keep customers informed on completion times, service expenses, and possible changes.
- Remain involved with the delivery of the vehicle to customer upon completion to assure all customer concerns can be addressed.
- Provide concierge support for all owner inquiries to assure the customer has a positive service experience.
- Spend quality time developing rapport with customers.
- Know the product well enough to answer characteristic and operational questions regarding the customer's vehicle.
Requirements
- Service Advisor experience preferred.
- ADP/CDK experience is preferred but not required.
- Must be aware of the latest customer service practices and be a persistent problem solver.
- Computer proficiency.
- Valid driver's license.
- Resume must be uploaded, and online assessment completed for immediate consideration.
- Must pass pre-employment testing to include background checks, MVR, and drug screen.
Questions
Walk-in applicants are welcome!
Terms
We are an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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