Position Summary:
What you'll do:
Influential Communication
Possesses knowledge of: Verbal/nonverbal behaviors; application and allocation of business communication styles/techniques in ambiguous and challenging situations; situational awareness; communication channels/mediums; interpersonal skills and universal relationship building.
Responsibilities:
- Leads discussions with varying viewpoints.
- Presents to and influences diverse audiences across divisions using appropriate frameworks/tools.
- Leverages fact-based data and analytics insights from multiple business domains to build a cohesive narrative, form an argument, organize thoughts, and present in a clear, concise, and meaningful way.
- Demonstrates decision and coordination skills when faced with conflicting or ambiguous inputs.
- Acts as a trusted advisor to diverse business partners, influencing them to act as needed to move the business forward.
- Provides effective, timely feedback to others.
- Seeks, internalizes, and utilizes feedback to make changes.
Market and Customer Analysis
Possesses knowledge of: Data gathering and reporting tools; market data sources; customer behavior analysis methodologies.
Responsibilities:
- Designs targeted customer engagement processes based on customer analytics.
- Capitalizes on strategic opportunities that customer analytics can bring to the organization.
- Interprets business risks and potential threats and opportunities using predictive modeling.
- Monitors global and regional market trends, directions, experiences, and key players.
- Anticipates, capitalizes on, and drives changes in the market.
- Develops advanced tools and techniques for validating market research.
- Establishes alternative theories and models based on the results of market research.
- Recommends methods for using web analytics to cultivate high-value customers.
- Supports the integration of analytics with other applications (for example, enterprise data warehouses, business intelligence tools, predictive analytic models).
- Leverages competitor and industry insights to measure site success and inform future site strategies.
Partnerships
Possesses knowledge of: Communication channels; team dynamics; organizational ways of working.
Responsibilities:
- Consults with leaders of business unit(s) to advise on business strategy decisions.
- Leads cross-functional business initiatives and encourages team members to cultivate relationships across the business.
- Establishes shared goals and information-sharing platforms to foster collaboration.
- Seeks and provides constructive feedback, anticipates needs/questions, and responds appropriately.
Project Management
Possesses knowledge of: Project management tools, techniques, and methodologies; project tracking tools, dashboards, and reports; communication management.
Responsibilities:
- Manages project(s) or multiple work streams utilizing project evaluation tools, methods, and performance dashboards.
- Owns the discovery of project requirements through deep subject-matter expertise, timeline alignment, tasks schedules, resources, and status monitoring.
- Creates guidelines and methods for managing projects and ensures project partners follow proper procedures.
- Oversees alignment on timelines, tasks schedule, resources utilization, and project progress.
- Assesses complex changes and leads fact-based decisions in high-risk situations.
- Ensures all stakeholders are in alignment with project approaches.
- Leads the development of communication and change frameworks to drive alignment with business strategies and desired outcomes.
Problem Formulation
Possesses knowledge of: Analytics, big data analytics, and automation techniques and methods; precedence and use cases; business requirements and insights.
Responsibilities:
- Collaborates with multiple business stakeholders to gain an understanding of complex organizational problems from varied perspectives.
- Influences the business to redefine problem statements.
- Designs multi-stage, data-driven solutions to real-world problems.
- Redefines data analytics, big data analytics, automation goals, and deliverables.
- Identifies return on investment.
Site Structure Management
Possesses knowledge of: Search engine optimization; site structure; site taxonomy; web analytics tools.
Responsibilities:
- Collaborates with and understands the value of other research partners to synthesize and leverage existing data.
- Follows search engine optimization strategies or requirements to deliver high-quality content.
- Reviews raw data containing the factors influencing search rankings and analyzes their use in search engine optimization performance.
- Creates tracking systems to measure the relevance and popularity of website content.
- Conducts reviews of landing page content, keywords, and advertisement text to ensure relevance.
Applied Business Acumen
Possesses knowledge of: Industry and environmental factors; business practices across two or more domains.
Responsibilities:
- Evaluates proposed business cases for projects and initiatives.
- Influences business stakeholder decision-making.
- Translates and aligns business requirements into strategies, initiatives, and projects.
- Drives the execution of deliverables.
- Builds and articulates the business case and return on investment.
- Challenges business assumptions on topics related to assigned domain expertise.
- Develops new, organization-wide processes and ways of working.
- Teaches and guides team members on best practices.
Data Visualization
Possesses knowledge of: Visualization guidelines and best practices for complex data types; Multiple data visualization tools.
Responsibilities:
- Generates appropriate graphical representations of data and model outcomes.
- Understands customer requirements to design appropriate data representation for multiple data sets.
- Works with User Experience designers and User Interface engineers as required to build front end applications.
- Presents to and influences the team and business audience using the appropriate frameworks.
- Customizes communication style based on stakeholder guidance.
- Guides and mentors junior associates on story types, structures, and techniques based on context.
Drives the execution of multiple business plans and projects by identifying customer and operational needs; developing and communicating business plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring progress; and demonstrating adaptability and supporting continuous learning.
Provides supervision and development opportunities for associates by selecting and training; mentoring; assigning duties; building a team-based work environment; establishing performance expectations; and conducting regular performance evaluations.
Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity.
Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives.
Minimum Qualifications:
Outlined below are the required minimum qualifications for this position:
- Bachelor's degree in information technology, computer science, or related area and 5 years' experience in eCommerce merchandising, site operations, business management, or related area.
- 7 years' experience in eCommerce merchandising, site operations, business management, or related area.
- 2 years' supervisory experience.
Preferred Qualifications:
Outlined below are the optional preferred qualifications for this position:
- Master's degree in Information Technology, Computer Science, or related area.
Primary Location:
702 Sw 8Th St, Bentonville, AR 72716, United States of America
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