Description
Shift is Tuesday- Saturday 3pm until 12am. 4 weeks of training will be required M-F 8AM-5PM.
100% in the office.
Must have the ability to apply for Government Clearance.
The incumbent will work within the Court Order Compliance group.
Please note this is a high volume environment. Job function includes data entry of legal process into our workflow management system, answering high volume calls and distributing voicemail messages.
Confidentiality and attention to detail are a must. We want this person to work independently and be able to problem solve issues.
Utilize sound judgement.
Communicate with the law enforcement community in regards to life threatening situations 24x7x365 by answering calls, authenticating the caller in order to provide law enforcement with the customer records needed for the high priority emergent matters.
Ensure that all cases are correctly documented and managed end to end in compliance with all applicable laws and company procedures.
An understanding of, and willingness to learn about, basic legal concepts, terminology, principles, and procedures.
Entering customer and account data from source documents within time limits by following policies and procedures and reporting needed changes.
Compiling, verifying accuracy and sorting information to prepare source data for computer entry.
Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output.
Resolves deficiencies by using standard procedures or returning incomplete documents to the team lead/supervisor for resolution.
The ability to work independently.
Accuracy and Attention to detail.
Customer Service experience a plus.
Proficient typing and transcription.
Computer and technical skills.
Organizational and time management abilities.
Strong Communication Skills (written and verbal).
Commitment to working as part of a team.
Demonstrate sound decision making and understanding of when a matter needs to be escalated/referred to management to achieve the best possible outcome for all parties.
Paralegal certificate is not required but any legal background, college education or experience is preferred.
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