Job Summary:
This position serves as support to the sales team and contractor customers by providing product and service information; project tracking, following up on open quotes, resolving product and service problems, helping with VE options, lead information, and MSDS sheets, with the objective of pulling through new and existing sales opportunities.
Responsibilities included, but not limited to:
- Communicate clearly, professionally, and effectively with contractor customers and salespeople via telephone and/or e-mail in their assigned territory.
- Open and maintain customer accounts by recording account information including customer contacts, locations of service, etc.
- Update business partner accounts into a software program with current data.
- Support the end-to-end sales process to include following up and communicating to the contractor customer.
- Works directly with Design Consultants to pull through specifications.
- Verify and provide pricing; calculate margins; track special pricing to ensure the proper price is on quote and order.
- Review existing quotes by region and follow up to pull through orders with supports from the customer service group.
- Process sales orders into a software program (Salesforce).
- Process sample requests as needed for contractor customers and ensure formal submittals are completed and signed.
- Utilize organization tools within the software to resolve any open orders that need attention so that factory order and freight pick up can be completed.
- Working directly with A&D consultant to resolve any product-related issues or shortages with contractor customers.
- Execute the strategic goals as detailed by the Director of Contract Sales.
Travel:
No travel Requirement
Supervisory Responsibilities:
This position has no supervision responsibilities.
Competencies:
- Time management skills
- Organizational skills, prioritize and multi-task in a fast-paced environment
- Detail oriented
- Problem-solving and conflict resolution
- Strong verbal and written communication skills
Minimum Requirements:
- 5+ years of customer service/project management experience.
- 2+ years of purchasing or logistics experience.
- Advanced proficiency in Microsoft Word, Excel, and Outlook.
- SAP Business One or similar preferred.
- Salesforce experience.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Specific vision abilities required by this job include close vision and distance vision. While performing the duties of this job, the customer service representative must be able to remain in a stationary position, occasionally move about inside the office to access file cabinets, office machinery, etc., uses fingers and hands. Considerable time is spent at a desk using a computer terminal and phone. Some work stress inherent to the position and extended work hours may be required.
Work Environment:
Work environment will be typical office environment with office equipment noise.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills required of personnel so classified. The reporting relationship may not reflect the most recent changes to the corporate reporting structure.
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