As a Senior Associate Delivery Consultant, you will be responsible for consulting with clients during implementations to deliver client-specific upgrades. This includes testing, training, and complete client-specific design using appropriate tools. You will also be involved in full solution build with accountability for build quality score and follow-up actions. A good understanding of the healthcare domain and testing is essential, along with knowledge of issue resolution. Candidates should excel in collaboration activities and support peer associates, as well as possess good knowledge of configuration activities. Additionally, you will be responsible for developing and executing test plans, executing test scripts, reviewing new defects, writing steps to test, outlining information for change requests, notifying clients, and noting changes in end-user functionality. You will also identify new issues and report them to solution and engagement leadership while leveraging internal and external resources for problem identification and resolution.
Responsibilities
- Consult with clients on current workflows and configuration, upgrade implications, system changes, enhancements, and ongoing system maintenance.
- Provide implementation process leadership for client work groups.
- Complete complex full system solution builds and maintain accountability for build quality score and follow-up actions.
- Navigate across venues to resolve issues, propose mitigation strategies, and escalate when appropriate to solution and engagement leadership.
- Develop and execute complex test plans and test script executions, following change management processes for new defects.
- Establish best practices for knowledge transfer and process improvement.
- Assume venue coaching responsibility for other employees.
- Support client partners with solution troubleshooting and knowledge transfer.
- Develop and maintain relationships with clients to provide appropriate escalation of issues, solution knowledge, and engagement support.
- Ability to work overtime and/or irregular hours as needed.
- Possess proficient coaching, troubleshooting, facilitation, and relationship-building skills.
Qualifications
- 1-3 years of overall experience in relevant functional or technical roles.
- Product or technical expertise relevant to practice focus.
- Demonstrates competence in a minimum of one product or technology area.
- Ability to communicate effectively and build rapport with team members and clients.
- Ability to travel as needed.
Disclaimer: Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and Benefit Information: US: Hiring Range: from $21.15 to $54.13 per hour; from $44,000 to $112,600 per annum. May be eligible for bonus and equity. Oracle maintains broad salary ranges for its roles to account for variations in knowledge, skills, experience, market conditions, and locations, as well as reflect Oracle’s differing products, industries, and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes:
- Medical, dental, and vision insurance, including expert medical opinion.
- Short-term and long-term disability.
- Life insurance and AD&D.
- Health care and dependent care Flexible Spending Accounts.
- Pre-tax commuter and parking benefits.
- 401(k) Savings and Investment Plan with company match.
- Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits.
- 11 paid holidays.
- Paid sick leave: 72 hours of paid sick leave upon date of hire, refreshing each calendar year.
- Paid parental leave.
- Adoption assistance.
- Employee Stock Purchase Plan.
- Financial planning and group legal.
- Voluntary benefits including auto, homeowner, and pet insurance.
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds. When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry leaders in almost every sector and continue to thrive after 40+ years of change by operating with integrity. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer: Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer.
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