Senior Stakeholder Relationship Tax Consultant
WHAT IS THE TAXPAYER SERVICES DIVISION?
A description of the business units can be found at:
Vacancies will be filled in the following specialty areas:
Taxpayer Services Customer Assistance, Relationship and Education (CARE), Stakeholder Partnerships, Education & Communication (SPEC), Area 2.
SPEC Mission Statement: Assist taxpayers in satisfying their tax responsibilities by building and maintaining partnerships with key stakeholders, seeking to create and share value by informing, educating, and communicating with our shared customers.
SPEC accomplishes the mission through establishing relationships with partners and volunteers through the Volunteer Income Tax Assistance (VITA) program. VITA is an IRS-sponsored program that provides underserved communities with free tax filing assistance, using IRS-certified volunteers.
To learn more, check out the IRS.gov VITA site here:
The following are the duties of this position:
- Develops, recommends and implements marketing plans, including targeted key messages, information dissemination methods, and optimum communication vehicles. Develops and recommends effective, research driven marketing strategies for agency programs, products and messages.
- Working with leveraged partners, reviews and analyzes taxpayers' financial information, and methods to recommend alternatives for filing and payment of federal taxes. Independently reviews tax liability issues, reviews data, identifies and addresses potential tax issues; explores issues to determine nature, scope and direction of inquiries; evaluates alternative courses of action to resolve issues/problems; develops marketing plans and products.
- Collaborates with partners and others to assess the effectiveness of local marketing efforts. Provides feedback and recommendations to management and partners regarding marketing events, marketing program effectiveness and additional needs for marketing products and/or communication vehicles. Coordinates activities to plan and resolve issues regarding marketing/promotional ideas. Coordinates with area and headquarter offices on marketing program development and implementation. Provides support to product development.
- Coordinates with such functions as Compliance, Electronic Tax Administration, Communication and Liaison, and other functions to publicize IRS programs and promote organizational effectiveness. Creates and disseminates news releases, newsletters, flyers, bulletins, media events, web pages, product lines, or other marketing promotions. Maintains expertise with multi-media communication tools to ensure effective dissemination of corporate messages to assist partners in promoting voluntary compliance. Identifies and addresses the need to form teams/task forces on systemic or stakeholder issues. Participates, facilitates or leads teams or task forces to develop internal plans/strategies.
- Works with management to measure the effectiveness of IRS programs, products, and services by analyzing and evaluating historical, statistical, and demographic data. Convenes/ conducts focus groups and approved surveys to develop or design new strategies or revise existing ones. Works with partners to utilize relevant data to develop marketing and implementation strategies. Reviews and analyzes survey data to recommend improvements to existing products and services.
Requirements
Conditions of Employment:
- Must be a U.S. Citizen or National and provide proof of U.S. Citizenship (e.g., Birth certificate showing birth in the U.S; Unexpired U.S. Passport; Certificate of Citizenship or Naturalization; or Report of Birth Abroad of a U.S. Citizen (Form FS-240)).
Qualifications
Federal experience is not required. The experience may have been gained in the public sector, private sector or One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.
You must meet the following requirements by the closing date of this announcement:
SPECIALIZED EXPERIENCE:
GS-12: To be eligible for this position at this grade level, you must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service. Specialized experience for this position includes:
- Experience with the development and promotion of materials to customers or internal/external stakeholders, through the planning and implementation of marketing and communication plans, to inform and educate customers, taxpayers, and/or partners on various matters;
- Experience with marketing principles and techniques to assist in planning, coordinating and executing marketing plans and programs;
- Experience with promotional methods and media choices;
- Experience developing leveraged partnerships;
- Experience with written and oral communication to deliver presentations and written products.
Education
For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected. A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education.
FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.
Additional information:
- Subject to a 1-year probationary period (unless already completed).
- Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
- We may select from this announcement or any other source to fill one or more vacancies. Additional jobs may be filled.
- This is a bargaining unit position.
- Tour of Duty: M-F 8:00AM - 4:30PM.
- Alternative work schedule, staggered work hours or telework may be available.
- In the event that a building is closed due to rent management, new hires may be placed in a local commuting location.
- Telework Eligible Positions: Telework eligible positions do not guarantee telework. Employees must meet and sustain IRS telework eligibility requirements.
- Relocation expenses - No.
- Obtain and use a Government-issued charge card for business-related travel.
- This position has no promotion potential.
Required Documents:
The following documents are required and must be provided with your application. All application materials, including transcripts, must be in English.
- Online Application - Questionnaire
- Education - See Education Section above
- Registration/License (if applicable) - active, current registration/license
- High School Diploma (or equivalent) - If you are 16 or 17 years of age, you MUST submit documentation of graduation from high school (or equivalent); OR completion of a formal vocational training program; OR statement from school authorities agreeing with your decision to pursue employment rather than continuing your education.
Please note that if you do not provide all required information, as specified in this announcement, your application will be determined incomplete, and you will not be considered for this position.
How to Apply:
The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on 10/18/2024. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday).
To preview the Application Questionnaire, please click the following link:
- To begin the application process, click the "Apply Online" button.
- You will be re-directed to USA STAFFING to complete your application process; answer the online questions and submit all required documents.
- To complete, you must click the "Submit Application" button prior to 11:59 PM (ET) on 10/18/2024.
To verify the status of your application both during and after the announcement open period, log into your USAJOBS account. The application record in your USAJOBS account provides anAdditional Application Information page that provides information regarding the documentation you submitted and any correspondence we have sent related to this application.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
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