With our expanding garage capacity, McCandless Ford Mercer is in need of a Service Advisor!
Are you looking for a family atmosphere? This is the place to apply!
What We Offer
- Health insurance
- 401(k) plan
- Vacation time
- Life insurance
- Growth opportunities
- No SUNDAYS!!
- Community involvement
Service Advisor Responsibilities:
- Listen to customers’ account of issues and symptoms to better understand what the problem is
- Verify warranty, insurance or contract coverage for service
- Prepare a complete and accurate estimate of cost for labor and parts
- Explain process to clients so they understand what to expect and when their automobile will be repaired
- Record information gathered from each visit in appropriate database
- Draft order for repair with all information that has been gathered outlined clearly
- Work with supervisors, technicians and the rest of team to provide a positive and expedient resolution for clients
- Verify that the final invoice reconciles with the work performed on the repair order
- Explain all completed work and charges to customers
Service Advisor Requirements:
- Proven record of achieving exceptional customer satisfaction
- Past experience as a service advisor, assistant lane manager or service consultant
- Above-average energy level
- A desire for a long-term career with a growing organization
- Personal and professional integrity
- Computer skills and willingness to learn new programs
- Clean driving record
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